...UCCE Contact Center Platforms.
Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
Scripting for call flow changes.
Exposure on CISCO IVR Call Studio platform.
Should be having work experience on CUCM/UCCE/CVP platform.
Should have strong verbal & written communication...
...communications provider, offering innovative solutions to businesses of all sizes. Our comprehensive SAAS platform includes Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility, catering to over 10,000 clients including renowned brands like IRCTC, Razorpay, and Amazon...
...businesses. MyOperator offers an
omnichannel SAAS platform with:
Cloud Call Center/ Contact Center Software
WhatsApp API
IVR and Tollfree Number
Multistore telephony
Requirements
Roles and Responsibilities
This role will be responsible...
...offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. Weve recently ventured into selling WhatsApp Business Solutions, alongside launching Heyo...
...leading cloud communications provider serving 10000 businesses with a comprehensive SAAS platform including Cloud Call Center WhatsApp API IVR Tollfree Numbers and Enterprise Mobility. Trusted by companies like IRCTC Razorpay and Amazon MyOperator has earned accolades for its...
...leading cloud communications provider serving 10000 businesses with a comprehensive SAAS platform including Cloud Call Center WhatsApp API IVR Tollfree Numbers and Enterprise Mobility. Trusted by companies like IRCTC Razorpay and Amazon MyOperator has earned accolades for its...
Rs 5 - 12 lakhs p.a.
...experience in selling voice / EPABX solution, understanding the IP PBX solutions and applications like CC solution, Hospitality Solutions, IVR Solutions. Having experience in handling large Tenders for Voice solution in Metro Rail, Airports, and Petrochemicals refineries along...
Role : Genesys / Genesys Developer. Required Technical Skill Set : Genesys 7.x and above, Unix, PL/SQL, Java/J2EE. Locations: BLR/HYD/GGN/NDA/KOCHI/BBSR. Must-Havel- Overall IT experience of 5+ years Experience in Genesys framework and exposure on genesys reporting. - Experience...
...individual who can actively contribute towards End-to-End testing of web application.
Worked on Free SWITCH, PBX, Asterisk, VOIP Testing, IVR Testing
Good working knowledge on VOIP protocols like SIP, RTP, RTCP, TCP, UDP etc.
Basic Knowledge of SIP, PRI...
...technologies which would impact Contact Center Industry.
Analytical and Problem-solving ability
Knowledge of Contact Center Telephony/IVR and routing platforms.
Experience in SQL, business intelligence and reporting platforms would be an added advantage.
Experience...
...CRM maintenance, collaboration with the sales team, email marketing, social media marketing, coordination with creative agencies, and IVR callings.
Responsibilities:
Conduct outbound calls to potential clients to promote our products/services and generate leads....
...complex issues related to contact center solutions using analytical and fast thinking, including but not limited to telephony systems, IVR configurations, call routing, CRM integrations, and reporting tools.- Incident Management: Receive, prioritize, troubleshoot, and resolve...
....
Implementing optimal contact strategy for upgrade using multiple channels of communication such as campaign, CEN, self-generated, IVR/OBTM leads.
Deepening our share of wallet in the premium segment via upsell, cross sell, industry wise spend expansion and generating...
...conversion funnel, cross-selling, sharp segmentation, referrals, and customer communication via channels like notifications, emails, WhatsApp, IVR, etc.
2. Planning and Execution of Special Projects: Monitoring the funnels of various banks and credit cards and strategizing smart...
Rs 30000 - Rs 35000 per month
...Female candidate preferred.
5days working.
Desired Candidate should have the below mentioned qualities :-
Voip services, IVR, bulk sms services
* Excellent communication skills and an excellent telephone manner is a must.
* Minimum 1-3 years of relevant...
...offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions, alongside launching Heyo...
...the churn
Set up automated journeys for reactivations and funnel conversion across various communication mediums e.g. WhatsApp, SMS, IVR, Email / Chatbot
Competition monitoring, benchmarking, and gathering market intelligence
Budget and ROI management - Plan and...
...Basic Function
The IVR Reporting Analyst role will play a key function in building GCSO Call Center IVR and Conversational IVR Reports to understand customer behavior, measure IVR performance, identify opportunities for improvement for IVR applications.
MetLife IVRs...
...Specialist
Job Location : Bangalore, Chennai, Hyderabad, Pune and Noida
Key Responsibilities
Should possess knowledge of IVR and Avaya PBX.
Integration with Cisco CTI Server, ICM, Noble Dialers and Verint Recording.
Knowledge of Core JAVA and Applet is a...
...digital marketing efforts particularly focusing on Facebook Ads Paid Marketing Performance Marketing and Lead Generation campaigns through IVR SMS and WhatsApp.
Responsibilities:
Develop execute and optimize Facebook Ads campaigns to drive brand awareness engagement and...
...middle/back office, compliance, KYC, AML
Digital Banking - Internet Banking / Mobile Banking: Mobile, Web, Omni channel, Call centre, IVR
Lending (Securitized, Unsecure, Mortgages)
Payments and Cards – Payment networks, Switch
Regulatory and Compliance
Technical...
...of cloud contact center technologies such as Amazon Connect, Genesys, Five9 etc.
• Strong understanding & hands on experience of IVR development & design, CRM, dialer, integration, database, call flow design, custom reporting, BI & contact center analytics.
• Strong...
...specifically in Nuance Cloud, integration with NICE Cxone, and specific Nuance products such as Omnichannel Customer Engagement, Conversational IVR, Gatekeeper, to join our team. As the Nuance SME/Architect, you will be responsible for providing technical leadership, guidance, and...
...3CLogic drives digital transformation by improving customer experience, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integration. 3CLogic is a global provider of voice and SaaS solutions to enterprise and Global...
...management and review TMF documents as necessary
Perform regular reviews of data according to data review/monitoring guidelines (CTMS, EDC, IVRS etc.)
Work with QA for CAPA documentation and resolution
Assists in forecasting of IP requirement during the study and prepare IP...
Rs 10 - 25 lakhs p.a.
...issues
Experience in implementing Twilio Flex
Experience with Chat, SMS, Task router, Flex Insights, etc
Experience in building IVR Call flows using the Twilio Contact Center.
Salesforce,Twilio Felx
Designation: Salesforce Twilio Flex Developer
Vacancies: 4...
...rights and restricted rights, as well as the development of the sophisticated website/Dashboard for the project, graphics designing, and IVR-based call center establishment.
Duties and responsibilities
Contribute to developing web-based platforms (Dashboard), smartphone...
...Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience. Configure host integrations for IVR and agent desktop.
Responsibilities
· Configure and maintain end to end contact centre using Amazon Connect and AWS services.
·...
...Cloud Telephony CRM chat email SMS and digital marketing into a cohesive platform. It incorporates automation features like autodialers IVR and workflow automation to boost operational efficiency. The CRM module facilitates personalized customer engagement through lead...