Average salary: Rs300,000 /yearly
More stats ...pricing terms with vendors- Monitor vendor performance and ensure compliance with agreed-upon service levels and contractual obligations- Incident and Problem Management:Respond to and resolve escalated infrastructure-related incidents and problems in a timely manner- Conduct...
...requirements- Previous experience testing developed features or modifications to an application.- Previous experience resolving support incidents to their conclusion- Excellent written and oral communication skills- Possess strong computer skills and aptitude- Highly motivated,...
...and resolve infrastructure and application issues within AWS services. Collaborate with developers to identify and fix root causes.
Incident response : Lead the team during service disruptions, implementing recovery plans and minimizing downtime.
Additional...
...IT Infrastructure / Applications /Site Services support teams.- Provide 1st line diagnosis and ticket resolution.- Log all relevant incidents / Service requests details into the ticketing tool based on priority seriousness and categorization.- Escalate incidents and requests...
...errors to ensure the smooth run and escalating the critical issues to the concern team.- Apply patches to the OS/Applications or upgrade the applications as and when required.- Documenting shift work activities, incident reports, and configuration changes. (ref:hirist.tech)
...proficiency in JavaScript, HTML, and CSS.- Implement Agile Scrum methodology in development processes.- Utilize ServiceNow modules including Incident, Problem, Change, Knowledge Management, and more.- Possess certification in ServiceNow Administration and ServiceNow Certified...
...JavaScript as an individual contributor.
Around 5 years of handson development experience in ServiceNow
Process understanding of Incident Problem Change and Knowledge Management
Good Experience in ITSM and CMDB module implementation/development
Good...