Search Results: 23 vacancies
...Job Description
Genesys Pure Engage Production Support L2 L3
Hands on experience on Genesys Framework 8 x GVP Inbound Outbound SIP eServices eMail Chat URS ORS Routing GMS – Callback Reporting Infomart and WebPulse Work Force Management WFM Spotlight etc
Experienced...
...the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Expectations -
Expertise on Genesys Cloud OR Nice CXOne OR AWS connect OR Ringcentral
• A bachelor’s degree in telecommunications, electronics engineering technology,...
...Genesis BCW ( is looking for an individual to effectively take on the Senior Executive – Talent role. The individual should be able to deal effectively with multiple stakeholders and recruit and manage Talent in a fast-moving global work environment.
The individual will...
...Job Responsibilities
The person would be responsible to configure ,manage and maintain voice technologies such as as VC dial ,Genesys, & Teckinfo and voice loggers.
Understanding of data connectivity ,data issue on floor.
Experience
candidate more than 1 year...
...Genesis BCW ( is looking for a Public Relations Associate for our Mumbai location. The individual will join our client servicing team for working with our Brands, Sports and Entertainment Practice . This Practice services clients in Sports, FMCG, Lifestyle, Entertainment...
...as primary contact for Due Diligence, TPRM and G&H Module inquiries from all stake holders
Communication, Training & Awareness
Genesis sessions for new staff (below GM level)
training materials (incl. e-learning modules as needed) and conduct training sessions in consultation...
...business innovation.
In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nutanix, Palo Alto, Poly, Trend Micro, UiPath and Verint among others, Black Box delivers domain focused,...
...Genesis BCW is looking for a Senior Writer for Mumbai/Bangalore office. For this requirement we are looking for an individual who will be responsible for conceptualising, planning, researching, and writing long-form content such as blogs, thought leadership articles,...
Genesis Business Consultancy India is looking for Business Development Manager to join our dynamic team and embark on a rewarding career journey
# Contacting potential clients to establish rapport and arrange meetings.
# Planning and overseeing new marketing initiatives...
...Genesis BCW is looking for an Account Manager for our Mumbai Office . The individual will join our client servicing team and will be a part of Digital team.
As an Account Manager you are expected to actively be involved in the day-to-day execution of client activities...
...Omnichannel Customer Experience (OCX) services
~ Technical solution experience in Contact center technology products from Avaya / Genesys / Nice / Cisco preferred;
~ Experience in vertical industry preferred like Retail / CPG, Banking and Manufacturing & Consumer industries...
Are you an expert in Genesys Cloud, Nice CXOne, AWS Connect, or Ringcentral? If so, we want to hear from you! We're looking for candidates with a combination of two of these skills or proficiency in any one along with Ringcentral experience. This is a fantastic opportunity...
...Provide first-level technical support for IP telephony systems (Genesys and Cisco Cloud) Troubleshoot and resolve issues related to Genesys and Cisco Cloud platforms
Assist end-users with configuring and utilizing telephony features
Document and escalate complex issues...
...Role Description As a Sr Software Engineer at Genesis AI, you will be a key player in shaping the future of our software products. You will work with a team of skilled developers, driving the design and implementation of cutting-edge software solutions. This role requires...
...Genesis BCW is looking for a Director for our Mumbai Office . The individual will join our client servicing team and will be a part of Corporate & Financial team.
As a Director at BCW India, you are responsible for playing a greater role in managing and leading...
...Handson experience on Cisco UCCX AWS Connect Call flows or Genesys Voice Platform
Handson experience on Cisco SBC and Voice Gateways Genesys Voice Platform
Handson experience with any contact centre application. REMOVE
Skills
qualifications
Have prior experience...
...• Must have experience with Salesforce Classic to Lightning migration.
• Must have understanding on the CTI integration between Genesys and Salesforce.
• Well versed with Salesforce security Model. (Specially role-based sharing model)
• Must have SFDC Certified Developer...
...• Hands-on experience with AWS and/or Azure, containerization, and container orchestration (Docker, Kubernetes)
• Experience with Genesys, Avaya, Nice, Five9, and other CCaaS platforms is a plus.
• Experience with Twilio and/or Segment would be an added advantage....
...Genesis BCW is currently looking for Administration Executive and Finance Support for its Mumbai office.
The roles and responsibilities for this position is as mentioned below:
HR support activities :
· Coordinating with HR for new hires: I card, Access card,...
...applications (MS-word, Excel) & Google Sheets.
Good analytical skills.
Knowledge of WFM tools required. Experience of working on Genesys
Purecloud will be an added benefit.
Possesses good business acumen.
Minimum education requirements
~ Undergraduate -...
