Search Results: 30 vacancies
Role : Genesys / Genesys Developer. Required Technical Skill Set : Genesys 7.x and above, Unix, PL/SQL, Java/J2EE. Locations: BLR/HYD/GGN/NDA/KOCHI/BBSR. Must-Havel- Overall IT experience of 5+ years Experience in Genesys framework and exposure on genesys reporting. - Experience...
About Us
At Technip Energies, we believe in a better tomorrow, and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition...
...knowledge and experience, customer focussed and good customer service skills. - Good knowledge of Contact Center as a solution, specially genesys cloud. - At least 4 or more no. years professional experience within Cisco IPT environment. - Hands on experience on Genesys (CCaaS)...
...(within country/outside country) for delivery of projects while working on projects executed through multicenter
· Participate in Genesis Community of Practice (COP) meeting as and when required
· Keep up to date with new developments of standards, process software, other...
...to drive the transition to a low-carbon future, then this could be the job for you.
We are currently seeking a Chief Manager - Genesis , reporting directly to Genesis India Head to join the team based in Noida or Gurgaon, India.
About the Job:
PURPOSE:
Management...
Excellent Opportunity with our client for
Genesys Voice Cloud Professional Gurgaon (Job Code : J46979)
Exp :6 - 10 Years Location:Gurgaon Key Skills:Genesys
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Skills required for...
Excellent Opportunity with our client for
Genesys Cloud D Level Gurgaon (Job Code : J47720)
Exp : 12 - 20 Years Location: Gurgaon Key Skills: CCaaS,Genesys Cloud
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Provide detailed...
...knowledge of WFM Capacity planning & Scheduling principles that would be necessary in performing the job role. Knowledge of WFM tools (Genesys, IEX preferred) and applications
Responsible for maintaining desired staffing and driving the required productive hours delivery...
...Job Description (Posting).
Domain NETWORK VOICE
Sub Domain DATA - CONTACT CENTER GENESYS CLOUD (1.) To maintain SOP's and runbooks of the respective technical track. (2.) To attend and handle complex L2 calls (3.) To handle L3 complex calls under L3 Engineer (4.) To...
...Product Manager/Solution Architect/Consultant- Excellent knowledge of contact center technology platforms from leading players like Genesys, Five9, Cisco, AWS (Amazon Connect) etc. - Good understanding of product management frameworks like Agile, comfortable leading with developers...
...with Mavenir and/or Samsung RAN environments is a distinct advantage
Experience using Wireshark for packet capture
High Tech Genesis Inc. is an Equal Opportunity Employer. Diversity and inclusion are at the core of our values.
Please be advised:
# Applicants must...
...Job Description (Posting).
Domain NETWORK Voice
Sub Domain - Genesys Cloud Contact Center MSI (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level...
...business and increase profitability.
Key skills & knowledge:
Hands on experience in any one or more WFM tools like IEX/eWFM/Genesys.
Scheduling experience
Strong oral and written communication skills
Highly Proficient in Microsoft Office tools.
Educational...
...disciplined and results oriented.
Preferred qualifications/ Skills
. Working Knowledge of data entry on and extraction through Verint/Genesis/NICE
. Knowledge of scheduling functionality of Verint/Genesis/NICE
. Knowledge of forecasting through Verint/Genesis/NICE
....
...Genesis BCW is looking for an Account Executive- Digital for it’s Gurugram office. For this requirement we are looking for an individual who will be actively involved in the day-to-day execution of client activities under the supervision and guidance of senior team members...
...connections spanning every industry, discipline and culture.
We are looking for an Associate Director – Head of Media Relations at Genesis BCW with a minimum of 12 years of experience in media and the public relations industry, with the ideal candidate to have experience...
...GMP, NSF accredited company belonging
to the well-known and financially sound AKC Group. Promoters of AKC group are also behind the
genesis of reputed AMITY Educational Institutions. We manufacture research-based Nutraceuticals,
Herbal Medicine and Personal Care products....
...services and cloud architecture
Familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
Salesforce knowledge
Experience working with outbound dialers, campaign management
Experience with...
...Comfortable working EST hours
Optional Requirements :
Familiarity with common CRM integrations such as Salesforce and Zendesk.
Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys...
...DevOps and Agile practices)
~ management (e.g. Chef)
~ Balance Technologies (e.g. F5)
~(Elastic) log management
~ technologies (e.g. Genesys, IVR, CTI integration, Chat and automated response)
~ recording platforms (e.g. Verint)
ACCOUNTABILITY
Decision making...
