...NEW YORK CITY NY
Schedule: Mon Fri 3:00pm 11:30pm OR 11:00pm 7:30am; OR Thurs Sun 11:00am 9:00pm; or as needed for escalations; includes weekends & holidays
Role Responsibilities:
Perform security monitoring and analysis leveraging SIEM and...
...suppliers on operational strategic and financial issues.
The Sourcing Manager is knowledgeable about procurement processes and escalation mechanisms. Demonstrate advanced ability to influence stakeholders deliver customer service and resolve issues effectively and efficiently...
...deployment of new architecture in accordance with practices and standards.
Ensures proper resolution of problems that have been escalated. Identify performance issues and drives the development of tools to correct.
Leads cross functional teams to design IT...
...problemsolving to reach resolution.
Ability to provide efficient quality service to both internal and external customers. Resolve customer escalations with delayed order conditions.
Experience with problemsolving and utilizing analytical skills to review correct and resolve...
...closely with its global counterparts providing support 24/7 including on call and weekend and you should be involved in the rotation of escalating office hours (evenings weekends and public holidays).
The business line is stateoftheart and highly dynamic and we operate in...
...technical configuration changes Coordinate with COE (Centers Of Excellence) resources for resolution of technical issues/problems before escalation to OEM (Original Equipment Manufacturers)Technical Responsibilities Configuration of Cisco and Palo Alto Firewalls Articulate or...
...expert in all things Bbot!
You will be the first line of defense (Tier 1) for all merchant customer partner and internal postsales escalations ensuring that Tier 1 & Tier 2 Support work together seamlessly to provide an exceptional service experience when something goes...
...Documentation of Root Cause strong Analytical Skills for resolving production problems.
Must own the SLAs and ensure zero customer escalations/follow ups.
Experienced in executing projects in onsite/offshore model and successful implementation of endtoend ETL...
...an integrated engineering team:
Consult on system designs and support as a server hardware technical expert.
Engineering escalation contact for fault analysis based on criticality and impact on business.
Provide guidance and consultancy on capacity performance...
...management.
4. Create presentations dashboards workflows and user stories as needed.
5 Manage vendors and deliverables including escalating project issues.
6. Manage and/or perform requirement development. Execute testing of requirements as needed.
7. Manage project...
...and internal clients.
Serve as the primary point of contact for key clients regarding applications servicerelated inquiries escalations and requests.
Proactively identify areas for service improvement and champion initiatives to enhance the quality efficiency and...