Escalation jobs in Dombivali

 ...Key Deliverables Develop and execute strategies to reduce social media and management escalations with a focus on proactive solutions Define, monitor, and ensure compliance with escalation SLAs aligned to business goals and customer expectations Use data analytics... 

 ...Key Deliverables Develop and execute strategies to reduce escalations and improve CX across social and direct channels Define, monitor, and manage escalation SLAs and performance KPIs Lead data-driven initiatives to improve workflows and resolve customer pain points... 

 ...Job Requirements Role/ Job Title: Escalation Manager -Central EDD Function/ Department: Financial Crime - EDD Job Purpose The Escalation Manager will manage escalations effectively, communicate with stakeholders, and implement solutions to mitigate recurring issues... 

 ...We are looking for a  Customer Escalation Officer  to handle and resolve customer grievances related to life insurance policies. The ideal candidate will act as a bridge between customers, branch teams, and internal departments to ensure timely resolution of escalated issues... 

Key Deliverables: Drive process improvements and resolve key merchant support challenges Monitor operational tasks, team metrics, and ensure regulatory alignment Oversee team performance including in-house and outsourced operations Implement tools and frameworks...

 ...Service experience Expertise in Physical Security, Personnel Security, and Private Security Ability to handle conflicts and de-escalate situations effectively Excellent physical fitness and the ability to stand for extended periods Previous experience in a security... 

 ...empathetic, and professional attitude toward customers at all times. 4. Identify customer needs and provide suitable solutions or escalate issues to the concerned team. 5. Support the sales team by converting potential leads into opportunities when possible. 6. Maintain... 

 ...patient conditions. - Carry out physician instructions and update treatment charts. - Respond to medical emergencies promptly and escalate critical cases. - Coordinate with nursing staff and other departments for smooth operations. - Ensure proper documentation and... 

 ...priorities, initiatives, and expectations clearly across the team  ~Onboard and train new members  ~Serves as the primary point of escalation for program delivery issues  ~Approve and manage time-off requests, ensuring appropriate coverage during absences.  ~Coordinate... 

 ...Ensure technical quality, security, and compliance with banking standards. ~Oversee resource allocation, team performance, and project escalations. ~Identify risks and implement effective mitigation strategies. ~Mentor project managers, leads, and team members to enhance... 

 ...platforms (VMware/Hyper-V). Work with backup tools and ensure scheduled backups are successful. Collaborate with L1 support to escalate/resolve complex issues. Document resolutions, procedures, and configuration changes. Coordinate with vendors and other IT teams... 

 ...methodology.- Collaborate with cross-functional teams- Manage internal and external stakeholder communication, status reporting, and issue escalation.- Define project scope, goals, and deliverables in collaboration with stakeholders- Manage project risks, issues, and changes to... 

 ...Catalogue. Ensure compliance with all internal control requirements for assigned processes. Proactively identify potential risks and escalate probable issues to the Core team/Team Leader. Support the project team with scenario analysis and process improvements. Provide... 

 ...problem resolution. Provide guidance and best practices to users on the effective use of applications/systems. Collaboration & Escalation: Collaborate closely with R&D, Product Development, and Engineering teams to escalate unresolved issues, provide detailed... 

 ...Troubleshooting and Support : - Perform root-cause analysis and resolve issues related to storage systems.- Provide Level 2/3 support for escalated storage issues.- Work closely with vendors for hardware replacements, upgrades, and support.Automation and Scripting :- Develop and... 

 ...operations, technical accuracy, and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain service quality. Key Responsibilities Team Leadership: Guide and develop support... 

 ...our proprietary tools for performing data engineering, analytics and visualization activities. Responsible for project deliveries, escalation, continuous improvement, and customer success.Candidate Profile- Strong knowledge of Python, Django, React, Flask, Flutter, Bootstrap... 

 ...pending or open enquiries. Send polite reminder emails or make calls for pending feedback, quotations, or order confirmation. Escalate important or delayed cases to the reporting manager. Prepare weekly and monthly reports on follow-up status and response timelines... 

 ...with transport vendors, drivers, and warehouses for timely pickups & deliveries. 3. Resolve operational queries, delays, and client escalations promptly. 4. Ensure accurate documentation (PODs, invoices, shipment details). B. Client & Vendor Management: 1. Act as the... 

 ...service metrics and KPIs to identify areas for improvement. Manage and motivate a team of service advisors and technicians. Handle escalated customer complaints and resolve them effectively. Ensure compliance with safety and industry regulations. Collaborate with other... 

 ...shortages, and assist with restocking as directed by supervisors. Resolve customer concerns or complaints politely and efficiently, escalating complex issues to supervisors when needed. Collaborate with team members to ensure smooth operation during busy periods, assisting... 

 ...products, services, and policies to assist customers effectively. • Process customer requests and refunds as per company policies. • Escalate complex customer issues to the relevant department and follow up until resolution. • Keep records of customer interactions,... 

 ...the customer post-order placement to review services levels from Lotus Technicals Pvt. Ltd. at various stages and gather feedback, and escalate key observations to the reporting manager. To ensure high customer satisfaction throughout the inquiry-to-delivery lifecycle, and... 

 ...solving issues or for improving efficiencies • Collaborate with others global IT operational and engineering teams • Provide an escalation point for global operational tasks • Respond to incidents and service requests according to the service level agreements • Analyzing... 

 ...regular basis and taking necessary actions Ensure SLA adherence by team, focus on building efficiency in the processes, manage escalations Ensure process efficiency is monitored and measured to meet customer requirements Understanding of end-to-end month end process... 

 ...Experience Support branches in delivering seamless customer experience throughout the loan journey. Address and resolve escalations from customers or internal teams. Digital Adoption and Innovation ~ Drive usage of digital tools like Siddhi, MLP, Omega,... 

 ...operations including scheduling, attendance, and shift management Drive process improvements and maintain high service quality Handle escalations and ensure quick resolutions Prepare performance reports and share insights with senior management Foster a culture of... 

 ...availability, and tracking of delivery vehicles and assets. Customer Experience : Address delivery issues, complaints, and escalations promptly. Develop strategies to improve customer satisfaction through enhanced delivery processes. Technology Integration :... 

 ...to meet customer needs. Identify opportunities to upsell/cross-sell relevant products/services based on customer requirements. Escalate complex issues to senior team members or supervisors when necessary. Desired Candidate Profile 0-4 years of experience in BPO voice... 

 ...quality standards, and that project documentation is properly maintained Provide regular project status updates to stakeholders and escalate issues as needed Foster a positive and collaborative team environment and support the professional development of team members...