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A Customer Success Team Leader is responsible for managing a team of Customer Success Managers (CSMs) and overseeing the overall customer success strategy and operations within an organization. They play a critical role in ensuring customer satisfaction, retention, and driving...
...Collaborate with internal teams, such as operations and quality assurance, to ensure timely resolution... ...enhance their verification process.
Customer Feedback And Insights
~ Gather feedback... ...for process improvement.
Customer Success Metrics
~ Monitor and track customer...
...and easy for businesses to delight their customers and employees. We do this by taking a... ...California, Freshworks has a global team operating from 13 global locations to serve more than... ..., and processes to ensure that they successfully adopt and deploy Freshworks suite of products...
...with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired... ...Bachelor's degree or equivalent experience
Experience in customer success
Strong written and verbal communication skills
Detail...
...Responsibilities
Customer Engagement: Build and maintain strong relationships with assigned customers by being their primary point of... ...provide guidance on product usage and best practices.
Customer Success Planning: Collaborate with customers to create and execute...
Role: Customer Success
Job Description
Twixor is looking for a mid- to senior- level Customer Service Manager, who will help grow the existing client base and deliver successful client outcomes on our next generation platforms (Twixor AIM & Twixor Compute). This is a customer...
...We are looking for Customer Success Executives to serve Domestic & International customers for our SAAS Product. Key Responsibilities : - Run Demos to prospective customers - On-boarding of new accounts and ensure successful implementation. - Provide training, mentorship, and...
...you will closely engage with prospects and customers, ensuring their satisfaction with our... ...Hexnode and streamlining their business operations, you will drive sales growth and achieve... ...Engineering, Partnerships, and Customer Success Teams.
Conduct weekly, monthly, and quarterly...
...Responsibilities
Team Leadership: Lead, mentor, and motivate a team of customer success executives. Set clear performance objectives, provide regular feedback, and conduct performance evaluations.
Customer Success Strategy: Develop and implement a customer success strategy...
...Experience Required..
Job Description:he
As a Senior Client Success Executive, you will play a vital role in managing and nurturing... ...or process improvements.
Act as the voice of the customer, sharing valuable insights to shape the company's strategic direction...
...and easy for businesses to delight their customers and employees. We do this by taking a fresh... ..., Freshworks has a dedicated team operating from 13 global locations to serve 50,000+... ...Job Description
The Digital Customer Success team deals with high-velocity accounts and...
...Key responsibilities - Including but not limited to o Onboard new customers
Follow up on renewals
Encourage upsells and cross-sells
Build relationships between customers and the support team
Develop trust relationships with a portfolio of major clients.
Acquire...
...IIT-Madras Incubation Cell. At Planytics, we're looking for a customer success manager who has a good knowledge of supply chain with a flair... ....
~ APICS/ASCM certification desirable.
~ MBA in operations or supply chain management is preferred.
~ Good understanding...
...Customer Success Upsell/Cross sell/Increase Product adoption/Increase wallet share/ Drive revenues and transactional Volumes from existing customers/ Ensuring no churn/ ensuring customer satisfaction
What youll be responsible for
~ Partner with customers stakeholders...
...aiding B2B SaaS companies to simplify and deliver an impressive customer onboarding journey, the Company is fast emerging as a leader in... ...Srikrishnan, Vignesh, and Deepak. Previously, the trio built a successful in-app messaging (FreshChat) startup that was acquired by...
...We are looking for a Customer Success Manager with 3-4 years of experience in B2B SaaS industry. You will play a key role in building strong customer relations to improve their customer experience, boost customer retention, and introduce them to new products and services that...
...years of experience in SaaS or software product companies in a customer-facing role.
~ Active listening skills and Effective communication... ...to assist in winning business and ensuring that clients are successful.
Conduct quarterly business reviews with your customers....
...and easy for businesses to delight their customers and employees. We do this by taking a fresh... ...California, Freshworks has a global team operating from 13 global locations to serve more... ...addressed
Work with Program Manager (Customer Success) to derive data driven insights/...
...BaseLinker system implementations at clients' sites
Configuration of general BaseLinker settings, including writing code for individual Customer implementation
Support in designing optimal order processing
Integration and advanced configuration of the system with a store...
...We are looking for a Customer Success Manager (Night Shift)
Job Location: Remote
Working Days & Hours : Tuesday to Sunday, 10PM to 8AM IST
Mentor Match is a seed funded, Chennai headquartered Edtech start-up, founded and run by a team with extensive experience in...
