Average salary: Rs876,820 /yearly
More statsSearch Results: 11,504 vacancies
...period only. Interested professionals kindly contact or forward your updated CV to below... ...Minimum 5 + years of experience as a contact center technology architect, enterprise IT... ...deployment skills
Knowledge on Configuring and managing Contact Flows, Queues, Routing Profiles...
...The Senior Manager - Contact Center is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughput.
With operations managers and team managers as direct reports this role enables...
...platforms.
We are seeking a highly skilled and strategic Global Contact Centre Technology Platform Owner to oversee the development... ....
Lead crossfunctional teams including engineering product management UX/UI design and QA to deliver highquality platform solutions on...
...voice based Chatbots.
. Leverage existing cloud services of AWS contact center platforms Google & Azure
custom LLM engines.
Develop/... ...web services API s endpoints and other telephony systems.
. Manage the maintenance of the delivered solutions.
Design / Develop...
...ensure quality standards are met. Provide feedback to agents on their performance and areas for improvement.
Resource Allocation: Manage the allocation of chat support agents to ensure appropriate staffing levels during different shifts or periods of high demand.
Workflow...
...POSITION: - Escalation Manager / Critical Account Manager
LOCATION: -
Chennai / Bangalore
Job Description:
The Critical Account Manager is a key role within Client’s Organization. This individual will lead technical and business collaboration efforts necessary...
...Operational Excellence
To manage the day-to-day planning, operation and problem-solving of team of 20 tenured FTEs to meet with the required... ...working closely with Quality and training team.
Driving First Contact Resolution and On Call Resolution
Ensure customer detractor...
...assigned area by supporting the Sales Team.
Strategic planning for business development of insurance product in coordination with Branch Manager.
Training of the advisors on Product, Processes and Policies as defined by Head office.
Relationship building with insurance...
...record of 5+ years in platform ownership role preferably on Genesys Contact Centre Platform with extensive knowledge on the architecture... ...decision-making.
• Experience working with distributed teams and managing complex projects with multiple stakeholders.
• Demonstrated...
...ongoing basis .
3. Analyzing variation in costs and spend patterns identifying synergies in the nature of spends and assisting senior management by leading initiatives which optimize costs
. 4. Timely filing of all compliance related returns like STPI SOFTEX RBI FLA etc....
...Position: Wellness Center Physician Location: [Chennai, Tamil Nadu]
At [ AIWO WELLNESS CENTRE ] located in [ CHENNAI ], we are committed... ...may include lifestyle interventions, nutritional advice, stress management techniques, and conventional medical care.
· Preventive...
...one of the largest global innovative companies.
Recognize and manage all demands for products from customers by driving Sales and... ...communicate complete, precise & reliable information to the Customer contacts. Adapt the chosen
method of communication to the level of the...
...Hiring Guidewire Claim Center developer.
5+ Years of Experience
Certification in Guidewire is Preference.
JD : -
We are... ...and mentor our leads to help them grow and nurture them as people managers and account managers.
We are a rapidly growing global organization...
...Responsibilities
Project manager is expected to lead/manage/oversee (casetocase basis) projects as assigned by the regional change manager.
Responsible to work with regional change management team to create interoperability/implement FTS model for change management...
...systems in mission-critical, high-risk, or high-reliability data center environments.
Working at NTT
Key Role and Responsibilities:... ...area services are properly provided to client and list services.
Manages the feedback, response and corrective action (if any) process to...
Exp : 6yrs to 12yrs DR (Disaster Recovery, Disaster Tolerance (DT) or Business Continuity (BC)
Job Description
Support DR Team (DRT) in planning and implementing continuity and DR Plans (DRPs)
Report business unit impact to DR Lead and provide ongoing updates throughout...
Company: an R&D Center Location: ChennaiEducation: B.EExperience: 10-22 Years Job Description: Have a track record of achievement with... ...ground up.
Strong interpersonal communication.
Track record in managing day-to-day operations of delivery unit including people...
Must have experience in Team Center and ITK with 4 years
Teamcenter Customizations
Skill (Java, SWT, RAC, C / C ++, ITK, SOA, XML)... ...Teamcenter modules like My Teamcenter, Workflow Designer, Structure Manager, report and query builder, BOM management
Working Knowledge of...
...Product : PRI/ILL/MPLS/SIP TRUNK/MOBILE/DATA CENTER SERVICES/TOLL FREE / IOT / Cloud - New business acquisition through partners Customer Satisfaction and Channel Satisfaction - Addition of new logos as per AOP Quality of funnel and Growth - Driving EPPC (Existing Product per...
...Job Description:
Primary role will be to supervise 24x7 NOC operations (IT Infrastructure and Application stack) and for managing productions.
Proactively monitor, diagnose and resolve alerts, events pertaining to application, system (Wintel, UNIX, Databases, Unified...
