Search Results: 20,592 vacancies
...and the desire to dream big makes for great candidates. Job Description
The Role:
We are currently seeking 2 motivated Contact Center Agents to join our Contact Center team in India, supporting our globally growing customer base. You shall be responsible for providing...
...POSITION SUMMARY STATEMEN
The Associate Services Supervisor position supports Herbalife’s Vision, Mission and Values through excellent... ...incoming calls. All calls are entered and tracked on the Herbalife Contact Management (HCM). Handles escalated calls and takes full...
...and resolution for Genesys Engage and Cloud system faults in customer and OBS network
Liaise with the other OBS groups to resolve contact center faults on the network.
Log and track faults for voice customers and provide progress update reports until resolution
Liaise...
...Duties & responsibilities:
Initiate telephonic contact with students/parents data source in order to generate prospective clients for overseas studies and assign to respective branch counsellors for expert level call back.
Interacting contacts via live chat, emails,...
Job Description :As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre...
Job Description :
Develop objectives for the call center's day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (costs, customer service metrics etc.)...
...Requirements
SKILLS AND QUALIFICATIONS:
~ At least one year of working experience in IT.
~ Tier 2 or Tier 3 Contact Center Engineer
~ Knowledge of Network cabling and cable management
~ Experience configuring router and firewall appliance...
...Job Description
Handling a team size of minimum 25-30 associates and their performance management.
Good technical knowledge and troubleshooting... ...Customer Service Skills.
Minimum 12+ years of international contact center experience.
Secondary Skills
Must be able to...
...Assistant Vice President – Contact Centre Analytics - INS023267
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial...
...that the proposed solutions are technically sound, scalable, and address the client's needs.
Identify and assess potential risks associated with proposed solutions and develop strategies to mitigate these risks.
Lead the development of prototypes or proof of concept to...
Job Description :- 5+ years in contact center engineering focused on designing, implementing, and operating contact center workflows and call flows with Cisco UCCE and Five9.- In-depth knowledge of Cisco UCCE architecture, components, and integration.- Proficiency in Five9...
~ Job Title – RESOLUTION SPECIALIST, CONTACT CENTER
~ Position Level – K
~ Work Location – Bangalore
~10 months – 3 Years of relevant... ...response. Job Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and...
...market leading international higher education research and search platforms.
We are seeking a highly skilled and strategic Global Contact Centre Technology Platform Owner to oversee the development maintenance and optimization of our global platform(s). The Global...
...new technology
Requirements
SKILLS AND QUALIFICATIONS:
~ At least 3 years of working experience in IT.
~ Contact Center Support Engineer (Ring Central or Nice CX One Tier 3)
~ Knowledge of Network cabling and cable management
~ Experience...
Rs 4 - 6 lakhs p.a.
...improving products or processes, to ensure we deliver for our customers. Person Specification Prior Front facing Call Centre/In house contact centre experience Adept in customer interaction and exception handling Should have proper diction and command on English language...
Responsibilities :- Consult Business team for the technical requirements of the product and services for Unified Communication, Contact center services.- Technical evaluation of the technology, OEM products, Solution Interop testing.- Designing, planning of technical solution...
...mins walking from Dadar railway station. ) Expectation : in the sequence of priority - Min 5 years of Prior experience of working at a Contact Centre/BPO. - Min 3 yrs of experience in a leadership role, monitoring performance and coaching the team/managing operations. -...
...develop Conversational AI solutions including text telephone and voice based Chatbots.
. Leverage existing cloud services of AWS contact center platforms Google & Azure
custom LLM engines.
Develop/integrate web services API s endpoints and other telephony systems....
Responsibilities:
Leads and develops technical sales efforts for key accounts
Provides ongoing support to clients after projects have been completed
Handles consultative functions to customers in technical operations in terms of designing and
implementing network...
...Principal Consultant - Contact center BA - ITO079678
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and...
