...Experience with Cloud environments.
Experience with Content Guru as provider will be a plus
At least 3 years’ experience in contact centre systems analysis, ideally in designing contact centre services, processes and environments
Experience in working with global...
Rs 4 - 6 lakhs p.a.
...improving products or processes, to ensure we deliver for our customers. Person Specification Prior Front facing Call Centre/In house contact centre experience Adept in customer interaction and exception handling Should have proper diction and command on English language...
...Requirements
SKILLS AND QUALIFICATIONS:
~ At least one year of working experience in IT.
~ Tier 2 or Tier 3 Contact Center Engineer
~ Knowledge of Network cabling and cable management
~ Experience configuring router and firewall appliance...
Job Description :As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre...
...Responsibilities:
Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of a Contact... ...for the end-to-end customer contact processes and their associated customer experience, supporting company's initiatives to drive improvements...
...that the proposed solutions are technically sound, scalable, and address the client's needs.
Identify and assess potential risks associated with proposed solutions and develop strategies to mitigate these risks.
Lead the development of prototypes or proof of concept to...
Responsibilities:
Leads and develops technical sales efforts for key accounts
Provides ongoing support to clients after projects have been completed
Handles consultative functions to customers in technical operations in terms of designing and
implementing network...
...strengthening our dedication to leave the world better than we found it.
We are looking for passionate engineer to join the team transforming Contact Center Platform, partnering with highly skilled global and regional colleagues, in a fast paced and exciting environment. Join us and...
...with Project/Enhancement Teams to Review, Transition for Run Team.
Requirements:
Up to 7 years of IT experience & 5+ Years on Contact Centre applications in banking/financial services industry. Knowledge on Avaya Contact Centre solution is preferred.
Good hands-on...
POSITION: - Project Manager– Operations
LOCATION: - Chennai, India
JOB PROFILE:-
SLA Management
Manage performance of the team
Deliver on SLA commitments based on the contract
Meet and exceed customer satisfaction goals
Daily / Weekly / Monthly...
...Principal Consultant - Contact center BA - ITO079678
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and...
...POSITION SUMMARY STATEMEN
The Associate Services Senior officer position supports Herbalife’s Vision, Mission and Values through
excellent... ...calls. All calls are entered and tracked on the Herbalife Contact Management (HCM). Handles escalated
calls and takes full...
...mins walking from Dadar railway station. ) Expectation : in the sequence of priority - Min 5 years of Prior experience of working at a Contact Centre/BPO. - Min 3 yrs of experience in a leadership role, monitoring performance and coaching the team/managing operations. -...
...progress and get additional
responsibilities within SecureNow.
The growth path is below:
1. Manager
2. Senior Manager
3. Associate Partner
4. Partner
5. Sr Partner
6. Business Leader
7. Head
8. Associate Director
9. Director
10.Executive Director...
...Senior Manager - Contact Center design - COR028380
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and...
...PD-Contact Centre - CPG047716
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an...
Job Description
Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in ...
...market leading international higher education research and search platforms.
We are seeking a highly skilled and strategic Global Contact Centre Technology Platform Owner to oversee the development maintenance and optimization of our global platform(s). The Global...
Rs 14 - 22 lakhs p.a.
...HRO (Contact Center Voice )
HRO (Contact Center Voice )
HRO (Contact Center Voice )
HRO (Contact Center Voice )
HRO (Contact Center Voice )
HRO (Contact Center Voice )
HRO (Contact Center Voice )...
POSITION: - Escalation Manager / Critical Account Manager
LOCATION: -
Chennai / Bangalore
Job Description:
The Critical Account Manager is a key role within Client’s Organization. This individual will lead technical and business collaboration efforts necessary...
...to the next level and would like to work in a dynamic, innovative environment, this is your chance to make history by joining Repeat Contact Management (RCM) team in Registrations and Compliance (R&C) organisation.
In this role you will be a part of the R&C Shared Services...
...develop Conversational AI solutions including text telephone and voice based Chatbots.
. Leverage existing cloud services of AWS contact center platforms Google & Azure
custom LLM engines.
Develop/integrate web services API s endpoints and other telephony systems....
...a leading real estate platform, is seeking an experienced and dynamic individual to join our team as the Head of Operations for our Contact Center. As the Head of Operations, you will play a crucial role in optimizing the efficiency of our contact center operations, driving...
...telephone and/or emails in a courteous manner
# Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
# Update own availability in the RAVE system to ensure productivity of the process
#...
...Associate - BFS036430
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.... ...business communication (in English) is must-have
Exposure to contact centre operations
Preferred qualifications
Proven Banking...
...way? If so, there is a job opportunity waiting for you as our new Associate Manager. At Novo Nordisk, we will challenge you to do the best... ...! Together, we go further. Together, we're life changing.
Contact
To submit your application, please upload your CV online (click...
Job Title:
Associate, Forecasting
Job Description
Concentrix is a technology-enabled global business services company specializing in customer... ...Roles & Responsibilities:
The person will be the Point of Contact for forecasting and budget planning
Updates the forecast with...
...compliance? We are looking for a motivated and dedicated
Associate Manager to join our Global Finance GBS team in
Bangalore... ...,
we go further. Together, we're life changing.
Contact
To submit your application, please upload your CV online...
...maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest... ...wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our...
...entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to... ...distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW...