About LenskartWith a mission to give India a vision, Lenskart.com is Asia's fastest growing eyewear company. Lenskart's products include prescription eyewear, contact lenses and sunglasses, all equipped with the customers' eye powers. Backed by IDG Ventures, Unilazer Ventures and TPG Capital, Lenskart has grown its array of services exponentially.
About the RoleThe role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.

Responsibilities

Store Visit

Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores.

In Store Duty

Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
Must also work as a store optometrist during busy hours, high sale days or to cover

To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and

To welcome new talent from market, conduct interview and on board. Initiation Prepare

For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check,

Audit

Team Leader

Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team

Maximise In-Store Revenue through Optometrists through continuous training, periodic

Work as a member of Business Team to accomplish goals and objectives. Participate in

Summary

Working Hours

Same as store shift and as per business needs. Must work on weekends and public holidays to support store business

Personal attributes & competencies

Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track record
Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
Must be ready to travel anywhere in India as per Business requirements
Passionate about Sales, Retail, Customer service and Training
Good understanding of market and product analysis
Must have leadership qualities such as - lead by example, coaching, motivating, great communication and

Cluster Optometrist