Sr. QA Analyst

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right.

We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive.

At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.                                  

Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Working closely with clients and colleagues, the Defined Benefit Sr. QA Analyst plays a key role in the

examination of business and functional/ system requirements to ensure the Defined Benefit system implementation and maintenance activities meet the established standards of quality as well as reliability, usability and performance. You will be responsible to ensure that the system solution in place reflects client’s benefits. In addition, you will be responsible to mentor and train junior to intermediate team members.

• SME for Technical/Functional issues
• Mentoring and coaching team members on technical aspects
• Lead training efforts for the team and actively engage in ongoing development of team/unit/cross tower members
• Work independently on tasks assigned
• Demonstrate Module level ownership (Work assigned to self and immediate sub-ordinates)
• Manage internal stakeholder communication (including Technology & other teams for assigned module)
• Assist & Manage Offshore/Onshore Interaction and Stakeholder Communication, including
• Technical/Functional escalations
• Update all documentation with task details and provide regular updates to team
• Strong understanding of Domain and is required to comprehend Business Requirement Documents (BRD)
• Review/Maintain BRD for system gaps & domain compliance
• Maintain and Update BRD for ongoing changes
• Interprets requirements to create/update systems specifications documents
• Perform & Review Data Analysis, Audit, and associated research and provide subsequent resolutions
• Work independently to manage smooth integration/transition of processes to maintain documentations for the same
• Responsible for solving the production related issues and preparation of annual calendar, as applicable.
• Execute & Manage the assigned tasks {analysis and production} specific to your Tower

• Minimum of 5-6 years of experience in a similar role
• Bachelor’s degree in Business Administration, Mathematics, Finance, Statistics, Technology
• Knowledge of Defined Benefit is an Asset
• Knowledge of automated testing tool (implement and use) and Project and Test Management Tools
• Knowledge of tools, concepts and methodologies of QA
• Facility to handle and manage multiple tasks simultaneously
• Ability to commit to deadlines and deliver on a timely manner
• Capability to take ownership and be accountable for assigned tasks
• Excel working in a fast-paced, deadline-oriented project team environment
• Demonstrate high problem solving and analytical skills
• Excellent oral and written communication skills to share concepts and information to teammates and clients
• Client satisfaction focus along with team-oriented work style
• Enjoy system analysis/implementation/documentation/testing/programming
• Proficient with Microsoft Word, Excel, and Access

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve:

• Medical Insurance and Parental Medical Insurance
• Accidental Insurance and Life Insurance
• Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
• Flexi Benefits Plan – Tax Savings Plans
• Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day

Other benefits include:

• Employee Wellness Programs
• Training programs
• And more..

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.