Director, Information Systems

Career Category

Information Systems

Job Description

ABOUT AMGEN 

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. 

ABOUT THE ROLE 

Role Description: 

The Director, Information Systems is responsible for leading and charting the course for Reporting, BI, and Sensing products and services team that builds and transforms technology capabilities that positively impact business outcomes. This individual will be responsible for developing and leading a highly talented team that is built for delivering high-end and innovative technologies. 

The ideal candidate will have a proven track record of leadership in technology-driven environments for the Enterprise Sensing area and has a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in Analytics Solutions, the end-to-end software development lifecycle and a Scaled Agile practitioner, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure. 

Roles & Responsibilities:  

• Maintain strategic relationships and strong communication with the leadership team about IS services and service roadmaps to ensure that all stakeholders feel informed and engaged. 

• Lead and manage large, diverse teams within a matrixed organization. 

• Collaborate with geographically dispersed teams, including those in the US and other international locations. 

• Oversee the software development lifecycle for effective execution and delivery. 

• Develop and implement strategic plans for technology and workforce. 

• Follow global standards and practices set up at Amgen. 

• Foster a culture of collaboration, innovation, and continuous improvement. 

• Attract and recruit top talent as part of an extensive Technology organization to be hired within India. 

• Develop talent, motivate the team, delegate effectively, champion diversity within the team, and act as a role model of servant leadership. 

• Responsible for managing, growing, and developing the Amgen Technology team in India, ensuring global ways of working are embedded in the local organization. 

• Understand the decision-making process, workflows, and business and information needs of business partners and stakeholders. 

• Contribute and define business outcomes + requirements, technology solutions, and services. 

• Improve activities being measured by crafting, monitoring, and optimizing relevant feedback loops through 'test & learn' activities. 

• Work with Product Owners, Service Owners, and/or delivery teams to ensure that delivery matches commitments, acting as an escalation point and facilitating communication when service commitments are not met. 

• Ensure communication of key performance metrics and analysis of unmet needs. 

• Participate in stakeholder and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery. 

• Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services. 

• Facilitate best practice sharing, ensuring ongoing alignment with the Technology & Digital strategy. 

• Oversee operating budgets and product team budgets, ensuring regular review of actuals and latest estimates, managing according to agreed governance. 

• Ensure alignment of Technology service plans across the organization. 

• Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy. 

Basic Qualifications and Experience: 

• 18 to 23 years of experience with 8+ years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources AND 

• Doctorate Degree / Master’s degree / Bachelor’s degree in Business, Engineering, IT, or related field

Functional Skills: 

Leadership:

• Influences through Collaboration : Builds direct and behind-the-scenes support for ideas by working collaboratively with others. 

• Strategic Thinking : Anticipates downstream consequences and tailors influencing strategies to achieve positive outcomes. 

• Transparent Decision-Making : Clearly articulates the rationale behind decisions and their potential implications, continuously reflecting on successes and failures to enhance performance and decision-making. 

• Adaptive Leadership : Recognizes the need for change and actively participates in technical strategy planning. 

Must-Have Skills:

• Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation. Specifically, teams leveraging Business Intelligence tools, software engineering, and leveraging AI in analytics. 

• Experience in people management and leading matrixed teams, and passion for mentorship, culture, and fostering the development of talent. 

• Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment. 

• Exceptional collaboration, communication, and interpersonal skills to effectively manage stakeholder relationships and build new partnerships. 

• Experience in applying technology best practice methodologies: Scaled Agile (SAFe), ITIL, etc. 

• Have strong business acumen. Can demonstrate deep understanding of industry, therapy, and product. 

Good-to-Have Skills:

• Experience in a leadership role within a pharmaceutical or technology organization. 

• Extensive experience in the software development lifecycle. 

• Experience using and adoption of Scaled Agile Framework (SAFe). 

• Strong analytic/critical-thinking and decision-making abilities. 

• Ability to work effectively in a fast-paced, dynamic environment. 

• Established business partnerships and IS governance practices involving senior business stakeholders. 

• Broad working knowledge of key IS domains and layers. 

Professional Certifications (please mention if the certification is preferred or mandatory for the role): 

• ITIL (preferred) 

• Scaled Agile Framework (SAFe) for Teams 

Soft Skills: 

• Excellent leadership and team management skills. 

• Strong transformation and change management experience. 

• Exceptional collaboration and communication skills. 

• High degree of initiative and self-motivation. 

• Ability to manage multiple priorities successfully. 

• Team-oriented with a focus on achieving team goals. 

• Strong presentation and public speaking skills. 

• Excellent analytical and troubleshooting skills. 

• Strong verbal and written communication skills. 

• Ability to work effectively with global, virtual teams. 

Shift Information: 

• This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. 

EQUAL OPPORTUNITY STATEMENT 

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. 

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. 

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