iSON Xperiences - Sprinklr Voice & Conversational AI Specialist
iSON Xperiences Pvt Ltd
Sprinklr Voice & Conversational AI SpecialistPosition Purpose : iSON Xperiences is looking for a Sprinklr Voice & Conversational AI Specialist with strong hands-on experience in Sprinklr Voice and Conversational AI. The role will be responsible for designing, implementing, optimizing, and supporting voice and conversational experiences that enhance customer engagement and operational efficiency.Key Responsibilities : - Design and configure Sprinklr Voice, IVR, and Conversational AI journeys based on business and customer requirements.- Develop and optimize conversational flows, including intents, entities, context, fallback and escalation mechanisms.- Work closely with Product, Technology, Business and Operations teams to translate requirements into scalable CX solutions.- Integrate Sprinklr with enterprise applications using REST APIs, JSON, webhooks and third-party integrations.- Monitor solution performance, troubleshoot production issues and drive RCA and continuous improvement.- Support UAT, deployment and post-production stabilization of conversational and voice solutions.- Identify opportunities to improve automation, customer experience and operational efficiency.- Maintain technical documentation and support solution reviews and stakeholder discussions.Required Experience & Skills : - 45 years of relevant experience in Conversational AI, Voice Technology, Contact Centre Technology or CX Technology.- Strong hands-on experience with Sprinklr Voice and Conversational AI.- Good understanding of IVR, conversational design, NLP, intents, entities and dialogue management.- Experience with APIs, integrations and production troubleshooting.- Strong analytical, problem-solving and stakeholder management skills.- Ability to work independently and collaboratively in a fast-paced technology environment.Good to Have : - Experience with Generative AI / LLMs.- Exposure to OpenAI, Dialogflow, Amazon Lex, or similar platforms.- Sprinklr certification.- Experience in large-scale CX / Digital Transformation projects.Education : Bachelor's degree in Computer Science, IT, Engineering or a related discipline preferred. (ref:hirist.tech)
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