Specialist - Customer Service (Technical Warranty)

Creating Passion: Your Responsibilities

Role & Responsibilities:

• Manage and process customer claims, ensuring accurate documentation and timely resolution.
• Maintain statistical keys and analyze return reasons.
• Create monthly reports on failure hotspots, anomalies, and warranty cost trends.
• Review and correct claim data to ensure accuracy and compliance.
• Verify pricing, due dates, and compliance before claim processing.
• Track and confirm the return of claimed parts.

Contributing Your Strengths: Your Qualifications

Qualification and Education Requirements:

BE/Bachelor’s degree in Business Administration, Industrial Engineering, Supply Chain Management or Information Systems.

Experience:

6 to 8 years of relevant experience in spare parts management

Preferred Skills / Special Skills:

• Good understanding of warranty workflows and master data.
• Responsible, precise, and able to work independently.
• Willing to learn with a continuous improvement mindset.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Shweta Chakrawarti.

One Passion. Many Opportunities.