Technical Support Engineer — Global IT & Product Support (Fully Remote)
SkillsCapital
We are hiring multiple Technical Support Engineers to support global SaaS products, enterprise applications, and IT systems. These long-term, fully remote freelance roles are ideal for professionals who excel at troubleshooting, customer interaction, application support, and technical analysis across L1 and L2 environments. Engagement Details Type: Independent Freelance Consultant Location: 100% Remote Duration: 6–12 month contract (extendable into multi-year engagements) Start Date: Immediate or within the next few weeks Clients: Global product companies, SaaS providers, and enterprise IT teams What You’ll Work On You will handle real-time technical issues, contribute to product support, and ensure smooth resolution for global users across web applications, cloud-based systems, and enterprise environments. Your day-to-day work may include: Troubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access. Managing and resolving tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk. Supporting SaaS product environments — monitoring logs, validating configurations, and escalating to engineering when needed. Handling L1 and L2 operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis. Performing basic debugging steps: log analysis, API checks, configuration review, SQL lookups, or environment testing. Working across Windows, macOS, and Linux for user-level and application-level troubleshooting. Responding to alerts, performing routine system checks, and supporting incident management workflows. Documenting solutions, writing knowledge base articles, and improving internal support processes. Collaborating closely with engineering, QA, product, and DevOps teams to drive faster issue resolution and product reliabil
Vacancy posted 23 days ago
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