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Assistant Manager - IT Operations & Infrastructure

Full-time

Tata Communications

Senior Network Engineer – IT Operations & Infrastructure

Purpose of Role:

Provide L3 ownership for network infrastructure, including incident escalations, troubleshooting, routing, switching, security hardening and firmware upgrades.

Key Responsibilities:

  • L3 troubleshooting for Cisco & Fortinet based networks, prepare RCA for major incidents, support service restoration.
  • VLAN, routing (OSPF/BGP/EIGRP), firewall (Fortinet Policy & Rule Mgmt) and VPN (IPSec / SSL) administration.
  • Security: firewall rule reviews, segmentation, vulnerability remediation and PT remediation.
  • Upgrades & migrations: perform device firmware upgrades (IOS, NX-OS), network migration activities, and technology refresh projects.
  • Monitoring: review escalations from L1 monitoring tools (e.g. SolarWinds), perform network event analysis and capacity trend forecasting.
  • Documentation: maintain configuration documents, update HLD/LLD and operational runbooks/SOP.

Required Experience & Skills:

  • 5–8 years of Cisco switching/routing and Fortinet firewall administration in enterprise networks.
  • Strong knowledge of network security, VPN technologies, QoS, firewall mgmt and MPLS architectures.
  • Proficiency with network monitoring and trending tools; experience with RCA & SLA compliance.

Preferred Certifications & Qualifications:

  • CCNA (minimum), ideally CCNP (ENARSI, DC)
  • Fortinet NSE (levels 4–7)
  • ITIL Foundation

Competencies:

  • Technical ownership and accountability
  • Strong communication and documentation skills
  • Ability to mentor junior staff
  • Analytical thinking and decision-making

Reporting Relationships:

Reports to Network Team Lead; coordinates with Security and Monitoring teams.

Required Skills

  • it operations
  • cisco routing & switching
  • fortigate
  • network security
  • firewall management
  • vpn
  • firmware upgrades
Vacancy posted a month ago
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