PHI - Manager - Group Underwriting

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At Prudential India Health, we are on a mission to make Indians healthier, while bridging the health protection gap. We are a Zero to One team, committed to build journeys that will truly empathize with the customer and offer a differentiated, bespoke Prudential experience.  To partner us in this mission, we are looking for a talented…  

Manager- Group Underwriting

As a manager – Group Underwriting Management, your typical week might include the following.    

• Design, implement, launch, and manage a customer-centric group underwriting function/ workflow powered by Data & Technology  
• Develop and evolve detailed standard operating procedures for comprehensive and seamless functioning of Onboarding and Underwriting management processes. 
• Build processes and teams with a focus on automation, scalability, and productivity  
• Collaborate with functions including but not limited to Technology, Product & Actuarial, Claims, Compliance, Risk Management, Sales and Finance; represent group Underwriting function in cross-functional implementations
• Responsible for day in day out group underwriting of new business/renewal. Creation of RFQs , Clearance of quotations as per the group underwriting SOP
• Creating guidelines or risk mitigation, data collection templates for generating quotations.
• Working on automating of system generated quotation process and further Iterations and repricing 
• Quick and efficient liaising with Relationship managers, broker partners and the client for the conversion of the quote. 
• Ensuring clearance of day-to-day inward of referred quotations, meeting the desired/promised SLAs
• Evaluate and arrive right pricing for the quote basis all the levers considered to anticipate and arrest any possible leakages 
• Review evidence on previous claims experience, burning cost, IBNR, coverages opted and other rating factors to arrive on the best possible quotation 
• Effective Communication with relationship managers/Distribution on the rationale adapted 
• Work with the various internal teams as a SPOC of Underwriting in the process of designing workflow for group customers & would be responsible for documenting underwriting requirements
• Conduct market research/ market requirement study on underwriting practices and availability of products and benefits.
• Create bundled/package plans for the partners with pricing and coverages in collaboration with Actuarial and claims team 
• Collaborate for system configuration, communications with ops, marketing etc., 
• Able to coordinate and work closely on creating KPI to monitor the group performance.

You could be the right candidate if you…

• Postgraduate or Graduate with great understanding of Group health business 
• Have 12-14 years’ experience of Insurance and at least 6yrs experience in group Underwriting.  
• Understand and able to create innovative plans and packages in the group health space with great inclination towards digital journey, process efficiency and data analytics
• Understand underwriting operations, workflow and servicing model, smart underwriting nudges for effective quote engine and rating calculator to ensure less leakages
• You have a knack for motivating fellow underwriters to go the extra mile while supporting other stakeholders
• Good hands on excel, power query, data analytics, SQL or any other tools 
• Can make informed decisions, swiftly and are adept at creative problem solving; have good judgment and analytical skills 
• Have excellent verbal and written communication skills and strong negotiation skills.  
• Thrive in environments that celebrate co-creation and collaboration.
• Have high resilience – can manage yourself, your teams and your peers when faced with ambiguity or failure.

This could be the gig for you if you…

• Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. 
• Join hands with other colleagues to solve for the customer.
• Like to work in a culture where everyone can see what others are doing. 
• Take help from others when stuck and encourage others when there are setbacks.
• Take full responsibility for your team’s contribution output while thinking wing-to-wing across the organization.
• Have strong clinical knowledge and clinical decision-making skills
• Have built best-in-class processes from scratch
• Are passionate about leveraging digital tools to transform customer experience  

Location: Mumbai

Title: Manager– Group Underwriting

Reporting to: Senior Manager / Lead – Group Underwriting

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.