Technical Specialist - VDI (L3)
Rs 24 - 30 lakhs p.a.Umanist Staffing LLC
Technical Specialist – VDI (L3)
Experience: 8–10 Years
Locations: Bangalore | Chennai | Mumbai
CTC: ₹24–30 LPA(896)
Notice Period: Immediate to 45 Days
Work Mode: Hybrid
Interview Mode: Virtual
Shift: 5:30 PM – 2:30 AM (US Shift)
Job Overview
We are looking for an experienced Technical Specialist – VDI (L3) to join the infrastructure support team. The role requires strong hands-on experience in enterprise VDI environments, Omnissa Horizon/VMware Horizon, Workspace ONE Access, Omnissa DEM, VMware infrastructure, and Microsoft technologies .
The candidate should currently be working at an L3 support/technical specialist level and have experience deploying, managing, troubleshooting, and supporting large-scale Horizon/VDI environments.
Key Responsibilities
Provide L3-level technical support for enterprise VDI and Horizon environments.
Design, deploy, configure, administer, and troubleshoot Omnissa Horizon infrastructure in large-scale environments.
Support and troubleshoot Omnissa Horizon, Workspace ONE Access, and Omnissa DEM .
Troubleshoot VMware infrastructure including ESXi, vSphere , and related virtualization components.
Analyze logs and perform root-cause analysis for complex VDI and infrastructure issues.
Handle user-level issues related to the Horizon Suite and provide timely resolution.
Work with third-party IDM integrations and supporting VMware/Microsoft technologies.
Work across hybrid cloud environments , including AWS, Azure, and on-premises infrastructure.
Prepare and maintain HLD, LLD, solution documents, technical reports, and implementation documentation .
Use basic scripting to automate repetitive operational tasks and improve support efficiency.
Troubleshoot infrastructure components involving TCP/IP, DNS, LAN, switching, and routing .
Perform Windows Server administration and troubleshooting .
Work with Hyper-Converged Infrastructure (HCI) environments.
Coordinate with customers, OEMs, hardware vendors, Microsoft, VMware/Omnissa, and other third-party vendors for issue resolution.
Conduct technical knowledge-sharing sessions and mentor L1 team members.
Participate in rotational on-call support , including night shifts when required.
Ensure effective communication with stakeholders and maintain a high level of customer service.
Must-Have Skills
8+ years of overall IT Infrastructure experience.
4+ years of hands-on experience with Omnissa Horizon, VMware Horizon / VMware View / Horizon View.
Strong hands-on experience in enterprise VDI environments .
Proven experience in deployment of Horizon infrastructure in large-scale environments .
Hands-on experience with:
Omnissa Horizon Suite
Workspace ONE Access
Omnissa DEM
VMware Enterprise Products
ESXi
vSphere
Experience supporting third-party IDM integrations .
Good understanding of VMware and Microsoft technologies .
Strong troubleshooting and diagnostic skills for Horizon/VDI environments.
Good knowledge of Windows Server administration and troubleshooting .
Working knowledge of TCP/IP, DNS, LAN, switching, and routing .
Hands-on exposure to Hyper-Converged Infrastructure (HCI) .
Experience with log analysis and basic scripting/automation.
Experience working in an L3 support role .
Good experience in customer/stakeholder interaction and technical issue resolution.
Strong verbal and written communication skills.
Bachelor's degree/Diploma/B.Sc./MCA/MCM with IT specialization or equivalent qualification.
Nice-to-Have Skills
VMware VCAP/VCIX – Desktop & Mobility certification.
Omnissa Horizon certification .
AWS certification, particularly AWS Architect .
Azure certification, particularly Azure Architect .
Experience with hybrid cloud architecture involving AWS, Azure, and on-premises environments .
Experience preparing HLD, LLD, and solution architecture documents .
Strong technical presentation and knowledge-sharing skills.
Experience mentoring junior/L1 technical teams.
Work Requirements
Shift: 5:30 PM – 2:30 AM (US Shift).
Candidates should be comfortable working in US/UK shifts and rotational on-call support , including night shifts when required.
Hybrid work model.
No cab facility.
Interviews will primarily be conducted virtually; an F2F discussion may be requested for candidates available at the respective location.
Candidates should demonstrate minimum 2 years of stability in each organization where applicable.
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