Microsoft Dynamics 365 CRM/CE Consultant
Customertimes
We are looking for an experienced Microsoft Dynamics 365 CRM/CE Consultant to design, develop, customize, and support CRM solutions using Microsoft Dynamics 365 Customer Engagement (CE). The ideal candidate should have strong experience with Dynamics 365 Sales/Customer Service, Power Platform, integrations, customization, and end-to-end implementation.Key Responsibilities:- Design, configure, customize, and implement Microsoft Dynamics 365 CRM/CE solutions.- Gather business requirements and translate them into technical solutions.- Develop and customize:1. Entities / Tables2. Forms and Views3. Business Rules4. Business Process Flows5. Workflows6. Business Process automation- Develop solutions using Power Apps, Power Automate and Dataverse.- Build integrations between Dynamics 365 and external applications using REST APIs, Web APIs and Azure services.- Develop plugins, custom workflow activities and JavaScript-based customizations.- Work with Dynamics 365 Sales and Customer Service modules.- Manage security roles, business units, teams and access permissions.- Perform data migration, data cleansing and integration activities.- Troubleshoot production issues and provide technical support.- Participate in solution design, development, testing and deployment.- Prepare technical documentation and support deployment across environments.- Work closely with functional consultants, business stakeholders and development teams.Required Skills:- 5+ years of hands-on experience with Microsoft Dynamics CRM / Dynamics 365 CE.- Strong knowledge of Dynamics 365 Customer Engagement.- Experience with Dataverse.- Strong experience in Power Platform:1. Power Apps2. Power Automate3. Power BI- Experience developing Dynamics 365 plugins using C#/.NET.- Strong knowledge of JavaScript, HTML and CSS for CRM customization.- Experience with Dynamics 365 Web API / REST API.- Experience with integrations and third-party systems.- Good understanding of CRM security model and solution management.- Experience with Azure DevOps / CI-CD is preferred.- Strong SQL knowledge and experience with data migration. (ref:hirist.tech)
- ...inbound and outbound calls Communicate professionally with customers and provide regular updates. Maintain accurate records in CRM and prepare basic complaint reports. Highlight repeat issues and support service improvement initiatives. Participate in customer...CRMWeekend work
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- ...training and documentation for agents and internal teams. Integrations & Enhancements Manage integrations with third-party tools (CRM, telephony, chatbots, etc.). Coordinate with IT and vendors for new features, upgrades, and enhancements. Test and deploy changes...CRMFull timeRemote jobWorldwide
- ...outbound calls to explain products and services. Build and maintain strong client relationships. Maintain accurate records in the CRM system. Follow up with prospective customers and schedule product demos. Achieve lead generation and conversion targets....CRMFull time
- ...• Strong attention to detail and ownership of tasks Good to Have Skills • Prior experience in US voice support • Exposure to CRM or ticketing tools • Experience working in global support environments Qualifications • Graduate in any discipline • Relevant...CRMFull timeUS shiftFlexible hours
Rs 5 lakh p.a.
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- ...will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to... ...customer-centric mindset. Basic proficiency in using POS systems, CRM tools, and standard office applications for order processing and...CRMFull timeWork at officeImmediate startFlexible hours
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- ...by orchestrating AI agents, workflows, and CRM systems around conversational intent.... ...Change Management Jira, Confluence, Microsoft Project, Asana, ClickUp, or similar project... ...attention to detail. Ability to thrive in a dynamic, fast-growing environment. Passion for...CRMImmediate start
- ...listening communication Student counselling / academic process experience Problem-solving & interpersonal skills Knowledge of CRM / ticketing systems Good Excel & reporting skills Ability to multitask and work under pressure Willingness to work on weekends...CRMImmediate startWeekend work
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