Sr. Service Engineer - Microscope

Job Title: Sr. Service Engineer– Microscope 

No. of Vacancies: 1

Salary band: As per company norms

Job Type: Technical 

Reports To: Production Manager

Qualification:BE /Diploma in Biomedical Engineering

Experience:3+ Year Experience in relevant Field

Job Type: Full Time

Job Location: Vadodara

Skills:

1. Hands-on experience with Zeiss and/or Leica microscopy systems is highly desirable.
2. Knowledge of optical, mechanical, and basic electronics troubleshooting.
3. Good communication and interpersonal skills.
4. Willingness to travel frequently for field service.

Job Responsibility:

1. Installation & Commissioning: 

• Perform the installation of neuro surgery related systems at client sites, ensuring  proper setup, calibration, and integration into the clinical environment. 
• Verify that the equipment operates according to specifications and regulatory  standards. 
• Provide on-site training for users on proper handling, features, and maintenance  procedures. 

2. Technical Support & Troubleshooting: 

• Offer remote and on-site technical support to resolve issues related to neuro  surgery, including hardware, software. 
• Diagnose and troubleshoot technical issues related to neuro microscope  systems, performing repairs when necessary. 
• Coordinate with the engineering team for complex issues that require escalated  support. 

3. Preventive Maintenance & Calibration: 

• Perform routine preventive maintenance and calibration on neuro surgery related  systems and ensure optimal performance. 
• Schedule and conduct regular service visits according to customer contracts or  maintenance agreements.

4. Repairs & Upgrades: 

• Identify faulty components and perform repairs or component replacements in  line with manufacturer guidelines. 
• Conduct system upgrades and retrofits as needed to enhance system  performance or incorporate new technologies. 

5. Customer Relationship Management: 

• Establish and maintain strong relationships with clients, ensuring high levels of  satisfaction and providing advice on system optimization. 
• Maintain clear communication with clients regarding service progress, issues,  and expected timelines for resolution. 
• Provide detailed service reports and documentation of all repairs, upgrades, and  preventive maintenance performed. 

6. Compliance & Documentation: 

• Ensure that all activities comply with industry regulations, safety standards, and  company policies. 

7. Training & Knowledge Sharing: 

• Conduct training sessions for hospital or clinic staff on the operation,  maintenance, and safety features of neuro microscopes. 
• Stay updated with the latest advancements in neuro microscope technologies,  industry best practices, and regulatory requirements. 
• Share knowledge and provide support to peers and junior engineers as required.

Contact details: View email address on medinnovasystems.com  | View phone number on medinnovasystems.com

For more details: Visit www.medinnovasystems.com