Operations & Client Services Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations & Client Services Coordinator based in India. Support the smooth day-to-day running of business operations in a remote, part-time role combining client services, administrative coordination, technology support, and executive assistance. You will serve as a key point of contact for client inquiries, billing follow-ups, contract renewals, and operational issues, ensuring requests are handled promptly and professionally. Working closely with internal teams and executive leadership, you will maintain accurate records, coordinate essential workflows, and help identify potential problems before they escalate. You will also manage calendars, inboxes, user accounts, and recurring administrative tasks. This opportunity is ideal for a proactive, detail-oriented professional who communicates confidently, adapts quickly to new technologies, and takes ownership of responsibilities. The role offers a consistent weekday schedule within a remote environment that values reliability, discretion, and independent problem-solving. Accountabilities: You will help maintain efficient business operations while delivering responsive client support and reliable administrative assistance to the executive team. Your responsibilities will include: - Client services: Respond to client questions regarding billing, accounts, schedules, contracts, and services, ensuring clear and professional communication. - Payment and renewal follow-ups: Monitor delayed, declined, or failed payments and track upcoming contract renewals to ensure timely follow-up. - Issue coordination: Work with relevant internal teams to resolve client concerns and escalate sensitive, unusual, or urgent matters to leadership. - Operational reporting: Review operational reports, identify items requiring attention, and follow up on missing information, inconsistencies, and potential issues.

- Record management: Maintain accurate and up-to-date client, employee, billing, and operational records across company systems. - Compensation and payroll support: Track compensation changes, client credits, and important employee conversations, while assisting with time-tracking corrections and payroll preparation. - Administrative operations: Support recurring administrative processes, special projects, and other operational tasks as needed. - Technology administration: Create and maintain email addresses, user accounts, team access permissions, and Google Workspace groups. - Basic technical support: Troubleshoot routine account and technology issues, maintain accurate system information, and learn new software-based workflows. - Executive assistance: Manage calendars, appointments, and meeting schedules; organize executive inboxes; and identify urgent or time-sensitive messages. - Communication and follow-up: Assist with drafting emails, conducting research, tracking follow-up items, and providing general administrative support to executive team members. - Confidentiality and accountability: Handle sensitive information discreetly, complete tasks accurately, and ensure important responsibilities are addressed without constant reminders. Requirements: The ideal candidate is organized, dependable, and comfortable balancing client communication with operational and executive support responsibilities. They should demonstrate sound judgment, strong attention to detail, and the ability to work independently in a remote environment. Key qualifications include: - Excellent written and spoken English, with the ability to communicate professionally with clients, colleagues, and leadership. - Experience in operations, administration, executive assistance, customer service, or a related support function.