Customer Service Specialist - Fresher
TP
Customer Service Specialist
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Experience
No experience required
No experience required
Apply By
Not Provided
Posted 1 day ago
Fresher Job
Be an early applicant
About the job
Job Title: Customer Service Executive
Location: Lucknow
Shift: Rotational Shift
Working Days: 5 Days Working
Week Offs: 2 Rotational Week Offs
Job Description
We are looking for enthusiastic and customer-focused professionals to join our team as Customer Service Executives. The ideal candidate should possess excellent communication skills and a passion for delivering outstanding customer experiences.
Key Responsibilities
- Provide customer support through phone, email, and chat.
- Address customer questions, provide information, and offer solutions to resolve
problems or complaints. For example, troubleshooting technical issues, explaining
product features, or guiding customers through processes.
- Listen attentively to customer complaints, empathize with their concerns, and take
appropriate steps to resolve the issues effectively. They may escalate complex
problems to higher-level support or management if necessary.
- Guide customers on how to use a product or service effectively. For instance, provide
instructions, demonstrate features, or suggest best practices to improve the
customers experience.
- Maintain accurate records of customer interactions, including the details of inquiries,
resolutions, and any follow-up actions taken.
- Collaborate with other teams within the organization, such as technical support,
sales, or product development, to ensure prompt and efficient resolution of
customer issues.
- Provide customers with a positive and personalized experience, promoting customer
loyalty and retention.
Eligibility Criteria
- Graduate or undergraduate in any discipline.
- Excellent in English & Hindi communication
- Problem solving skills.
- Ready to learn attitude.
- 24*7, Rotational shifts. 5 days a week
- Proficient in MS Office; e-learning software is an asset
- Internet search & research with a decent typing speed
- Commitment towards values, vision, and mission
- Self-awareness, adaptability, and flexibility
- Organizational and time management abilities
Compensation
Salary: 1.92-3.48 LPA (Including PF & ESIC) based upon candidate skill set.
How to Apply
Share your resume at: View email address on internshala.com
Contact: HR Khushboo View phone number on internshala.com
Earn certifications in these skills
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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