Senior Engineer - Service Support
Rs 4.8 lakh p.a.Full-time
2coms
Job Description – Senior Engineer – Service Support
Position Details
- Designation: Senior Engineer – Service Support
- Department: Service Support
- Location: Ahmedabad / Bangalore / Mumbai/ Jaipur / Hyderabad
- Experience: 3–4 Years
- CTC: Up to ₹4.8 LPA
- Employment Type: Full-Time
- Industry: After Sales Service / Service Engineering
Job Summary
We are looking for an experienced Senior Engineer – Service Support to handle after-sales service activities, customer complaints, service calls, AMC/spares support, troubleshooting, and coordination with service partners. The ideal candidate should have strong technical knowledge, customer-handling skills, and experience in service support operations.
Key Responsibilities
- Handle and ensure timely closure of service, warranty, and non-warranty calls .
- Attend to customer complaints and ensure effective resolution with proper Root Cause Analysis (RCA) .
- Provide technical support for installation, commissioning, troubleshooting, and maintenance .
- Coordinate with Service Partners and Authorized Installation Contractors for service activities.
- Support AMC and spares business , including spares identification, selection, quotations, and order follow-up.
- Monitor service/project status and provide timely updates to customers and the Head Office.
- Conduct product demonstrations, technical training, and product awareness sessions when required.
- Support performance audits, service quality initiatives, and process improvement activities.
- Help minimize Quality Assurance Risks (QAR) and Cost of Poor Quality (COPQ) .
- Coordinate with internal teams for timely resolution of technical and customer-related issues.
- Maintain proper service records, reports, and customer information in CRM/SAP .
- Support techno-commercial discussions with customers and service partners.
- Travel to customer/project sites as required.
Requirements
- Diploma / B.E. / B.Tech in Mechanical / Electrical Engineering or a relevant technical discipline.
- 3–4 years of experience in After Sales Service, Service Engineering, Technical Support, or Customer Service.
- Strong exposure to service support, troubleshooting, AMC, and spares management .
- Good knowledge of RCA, FMEA, site handling, and maintenance activities .
- Excellent customer handling and communication skills.
- Good techno-commercial and negotiation abilities.
- Proficiency in CRM, SAP, and MS Office .
- Strong analytical and problem-solving skills.
- Result-oriented approach with good coordination abilities.
- Willingness to travel extensively to customer and project sites.
Vacancy posted 3 days ago
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