Process Associate - Retail Operations

About Us: Indian Silk House Agencies is a 55-year-old ethnic wear retail brand with 66 stores across 60 cities. We are a well-established ethnic fashion brand with a strong offline retail presence and a growing e-commerce platform, serving customers across India and internationally with sarees, jewellery, kidswear and other ethnic products. Our brand is built on quality, trust and customer satisfaction. As we expand nationally, we're strengthening our backend operations team with process-driven professionals who can help us scale efficiently and consistently across locations. Job Role: The Process Associate – Retail Operations is an execution-focused role that acts as a key link between our team and retail stores. The position is centered on driving day-to-day operational discipline, ensuring SOP compliance and maintaining smooth coordination across all store locations. This is a hands-on role suited for someone who enjoys structured processes, follow-ups and detailed execution. Key Responsibilities: Coordinate with retail stores on a daily basis for operational updates and requirements Ensure timely communication of business updates, policies and process changes to stores Track store-level data including sales, stock movement and operational issues Follow up with stores for reports, stock audits and compliance requirements Resolve day-to-day operational queries raised by store teams Support store teams in executing promotions, launches, and campaigns Maintain accurate records and reports of store communications and activities Execute and monitor adherence to Standard Operating Procedures (SOPs) across all stores Document, update, and circulate SOPs as per guidance from the operations team Flag process gaps or deviations and escalate them to the relevant stakeholders Assist in rolling out new or revised SOPs and ensure store teams follow them correctly