Security Service Edge Engineer - Netskope CASB

Description :The SSE Engineer will be responsible for providing first-level support for issues related to Security Service Edge (SSE) solutions such as Netskope, ZTNA, NG-SWG, CASB, DLP, and remote access security. Key Responsibilities :- Monitor Netskope SSE dashboards, alerts, logs, and system performance.- Perform initial troubleshooting & triage for SSE service issues (CASB / SWG / ZTNA / DLP / FWaaS).- Resolve user connectivity issues related to cloud proxy, private access, and secure web gateway.- Troubleshoot policies, authentication failures, agent installation and configuration issues.- Assist users in Netskope Client/Agent deployment and policy enforcement.- Document incidents, steps taken, and resolution in ITSM tools (ServiceNow / JIRA).- Perform basic policy changes, rule modifications, and test configurations after approval.- Support onboarding of new users, endpoints, and applications.- Track issues to closure within SLA and ensure customer satisfaction.Skills & Qualifications :- Bachelor's Degree in Computer Science, IT, or equivalent- 1- 3 years of experience in IT Security / Network Security / Security SupportBasic knowledge of :- SSE / SASE concepts- Cloud Proxy, VPN, Zero Trust, ZTNA- TCP/IP, DNS, SSL/TLS, certificate troubleshooting- Identity & access controls (AD / Azure AD / SSO / SAML)- Basic networking & firewall rules- Experience with security tools : Netskope (preferred), Zscaler / Prisma Access / Broadcom / Forcepoint etc.- Familiar with endpoint OS (Windows/Mac), browser proxy settings, user authentication logs- Good communication, documentation, and customer handling skills (ref:hirist.tech)