Client Strategy & Project Manager (WFH)
Infobrandz
work from home
- Remote job
Client Strategy & Project Manager
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Experience
3 year(s)
3 year(s)
Apply By
Not Provided
Posted 4 days ago
Job
Be an early applicant
About the job
This role exists to retain, grow, and systemize client relationships .
You are not a support agent.
You are not a cheerleader.
You are accountable for client outcomes, renewals, upsells, and long-term value .
If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply .
Core ResponsibilitiesClient Ownership & Relationship Management- Own a portfolio of active clients end-to-end
- Act as the single point of contact post-onboarding
- Lead regular client check-ins, reviews, and planning calls
- Control scope, timelines, and expectations without escalation
- Identify risks early and prevent churn
- Understand each clients business model, goals, and constraints
- Translate business goals into clear execution plans for internal teams
- Ensure delivered work aligns with commercial objectives
- Push back on poor ideas or unrealistic expectations using logic
- Identify gaps, missed opportunities, and expansion areas
- Drive renewals, expansions, and long-term retention
- Track client health using defined success indicators
- Reduce churn through proactive intervention
- Document wins, blockers, and risks consistently
- Work closely with delivery, design, marketing, and ops teams
- Convert client conversations into clear, actionable internal briefs
- Maintain clarity on priorities and execution status
- Eliminate miscommunication between client and delivery teams
- Identify natural upsell opportunities based on real client needs
- Present expansions with clear business justification
- Coordinate pricing, scope changes, and approvals
- No hard selling. If you push irrelevant services, you are doing it wrong
- Client calls and follow-ups
- Reviewing active projects and progress
- Translating feedback into structured action items
- Reviewing performance metrics and reports
- Internal alignment calls with delivery teams
- Preparing QBRs, summaries, and next-step plans
- High client retention
- Clear client communication with zero ambiguity
- Predictable renewals and account growth
- Fewer escalations and last-minute surprises
- Clients who understand what they are getting and why
- 36 years in client success, account management, or strategy roles
- Experience with B2B clients, agencies, or service businesses
- Strong written and verbal communication
- Ability to say no and explain why
- Structured thinking and documentation discipline
- Comfort with metrics, reporting, and accountability
- CRM tools: HubSpot, Pipedrive, Salesforce, or similar
- Project management tools: Trello, ClickUp, Asana, Notion
- Google Workspace
- Presentation and reporting tools
- Not customer support
- Not order taking
- Not a junior coordination role
- Not a passive relationship role
If you need constant direction or avoid difficult conversations, you will fail here .
Reporting Structure- Reports directly to leadership
- Works cross-functionally with delivery and operations teams
- Client retention rate
- Revenue growth per account
- Client feedback quality
- Internal execution clarity
- Reduction in churn-related issues
50,000 60,000 per month
Final offer depends on your skills and the value you add to the system.
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum 3 years of experience
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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Vacancy posted 4 days ago
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