CRM Executive

CRM Executive (Remote, CET Hours) Experience: 3+ years in CRM operations/administration Key responsibilities Maintain and administer the CRM: user setup, permissions, fields, workflows, and data quality checks.​ Support CRM integrations with tools such as email marketing, accounting, or event/membership platforms and coordinate with vendors/tech teams when needed.​ Execute and support campaigns (email/SMS/newsletters) from the CRM, including audience segmentation, list building, and basic A/B tests.​ Build and update dashboards and reports on membership/donor activity, engagement, renewals, and key KPIs.​ Perform ongoing data entry, cleaning, de‑duplication, and enrichment to keep contact and organization records accurate and complete.​ Document CRM processes, create simple SOPs, and provide basic user support/troubleshooting to internal stakeholders.​ Liaise with program, membership, and finance teams to capture requirements and translate them into CRM configurations or workflows.​ Requirements Minimum 3 years’ hands‑on experience managing or administering a CRM (e.g., Salesforce, HubSpot, Dynamics, or association / nonprofit CRMs like Fonteva, MemberClicks, Raklet, etc.).​ Proven experience working fully remotely with strong communication and self‑management, including daily collaboration via video and async tools.​ Ability and willingness to work core hours aligned with CET time zones. Strong Excel/Sheets skills and comfort working with large datasets, imports/exports, and data validation.​ Clear written and spoken English; additional European languages are a plus for member/donor communication.​ Experience in an association, chamber, trade organization, or NGO/nonprofit environment is highly desirable.