People Operations Intern

Wise is hiring for the role of  People Operations Intern!

Responsibilities of the Candidate:

• Support the People team’s ticketing desk with a one-team mentality by responding to queries in an efficient and customer-centric way

• Provide first-line guidance to Wisers on leave policies, supporting a strong end-to-end experience

• Support internal transfers and relocation requests, ensuring onboarding and offboarding actions are completed

• Support processing Workday actions in relation to the Wiser lifecycle

• Help ensure operational onboarding and offboarding steps are completed, working closely with Workplace, User Technology and People Services teams to keep processes running smoothly

• Maintain team content on Confluence, ensuring information to Wisers is transparent, convenient, easy to remember and updated, thinking globally as well as locally for process efficiency, alignment and speed

• Support the Payroll team with documentation and/or information needed to process changes (joiners, benefits, leavers, etc)

• Produce standard employment documentation (e.g. reference letters, contract changes, etc) with support and guidance from the team

• Support the administrative process of onboarding new joiners, helping ensure the Wiser journey is as smooth as possible with everyone involved kept in the loop

• Coordinate adaptable onboarding plans in partnership with hiring Leads, and support future changes that align to Wise’s way of working

• Support the relocation process for new joiners, helping ensure logistics and documentation requirements are handled smoothly

• Participate with other members of our wider People team in facilitating new joiner engagement & networking

• Support running local onboarding sessions, sharing relevant new joiner information for that first week (e.g. joiners, benefits, etc)

• Conduct research and gather feedback from stakeholders (e.g. new joiners, hiring leads, People team) to identify friction points and improvement opportunities across the Wiser lifecycle

• Support process enhancement work by mapping current workflows, proposing improvements, and helping implement updates to improve clarity, speed, and consistency

• Create and maintain clear documentation (SOPs, checklists, templates) for recurring processes and knowledge sharing

• Track and report basic operational metrics (e.g. ticket themes, onboarding volumes, turnaround times) to support continuous improvement

• Identify opportunities to streamline repetitive tasks through automation (e.g. templates, workflows, Workday/Confluence enablement, ticketing macros), partnering with the team to test and roll out improvements

• Support standardisation of forms, communication and trackers to reduce manual work and improve the Wiser experience

• Contribute ideas for improving tooling, self-serve guidance and ways of working across the People operations journey

Requirements:

• Graduation Year: Recent graduates from the 2025 or 2026 batch.
• Degree Backgrounds: Bachelor’s or Master’s degree in (but not limited to):
  Human Resources Management / Business Administration (BBA, MBA, BMS)
  Social Sciences / Psychology / Organisational Behaviour/ English Literature / History / Commerce / Information Technology (or related fields with a strong passion for People Operations and HR Tech)
• Customer-Centric and Problem-solving Mindset: Empathetic, approachable, and proactive communication skills to deliver a seamless experience for new joiners and existing employees
• Process & Tech Savvy: Comfortable learning HR systems (like Workday), documentation tools (like Confluence), and ticketing systems; an interest in using basic automation, templates, or AI tools to streamline repetitive work is a huge plus.
• Detail & Organisation: Strong organisational skills with keen attention to detail when handling employment contracts, payroll support data, and compliance documents.
• Adaptability & Collaboration: Thrives in a fast-paced, global environment with a strong "one-team" collaborative spirit.