Sr. Customer Support Executive - Fresher

Sr. Customer Support Executive

Start Date

Starts  Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

No experience required

No experience required

Apply By

Not Provided

Posted 3 days ago

Fresher Job

Be an early applicant

About the job

Job description:

About the Role :

We are seeking a skilled and dynamic Customer Support Executive to join our UK Property Management team, operating from our Rajkot office. In this role, you will serve as a key point of contact between our Rajkot-based team and the London client team, supporting day-to-day operations for a UK-based property management company. The ideal candidate is highly organised, an excellent communicator in English, and capable of managing multiple priorities in a fast-paced, international environment.

Key Responsibilities

Client & Stakeholder Communication :

• Handle residential property compliance enquiries via phone, email, and WhatsApp.
• Liaise daily with landlords, tenants, UK Council officers, and other stakeholders.
• Build and maintain strong professional relationships with all parties, including local authorities.

Operations & Coordination :

• Coordinate seamlessly with the Rajkot-based team and the London client team to ensure smooth operations.
• Support the UK-based clients lettings and commercial department on a day-to-day basis.
• Update and maintain appointment sheets, verifying that property managers have completed required visit sheets and videos.
• Work on the CRM system to manage records, communications, and task tracking accurately.

Issue Resolution & Complaint Handling :

• Effectively resolve discrepancies and complaints from landlords and tenants relating to maintenance issues.
• Escalate complex issues to the appropriate team members in a timely manner.

Flexibility & Learning :

• During the initial onboarding period, work as a buffer team member across multiple project functions to gain a 360-degree understanding of all processes.
• Adapt dynamically to changing priorities and responsibilities as required by the project.

Salary : 30,000.00 - 35,000.00 per month

Note for Fresh Graduates:

Exceptional freshers with outstanding communication skills and a proactive attitude are encouraged to apply. Relevant experience is an advantage but not a barrier for highly motivated candidates.

Working Hours (Afternoon Shift - Summers) : MonFri: 01:00 PM 10:30 PM | Sat: 01:00 PM 7:30 PM

Working Hours (Afternoon Shift - Winters) : MonFri: 02:00 PM 11:30 PM | Sat: 02:00 PM 8:30 PM

Why Join Us?

• Gain hands-on experience working with a UK-based property management company.
• Exposure to international operations and processes.
• Structured onboarding and 360-degree project training.
• Competitive salary aligned with experience and performance.

Benefits:

• Paid sick time
• Paid time off

Work Location: In person

Earn certifications in these skills

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

Additional Questions

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C .

Already registered? Login

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C .

Already registered? Login