Team Lead - Fraud Prevention Investigation

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We partner with major global platforms such as Booking.com , Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes Precision , our specialist in travel fintech; Tripstack , our B2B Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group’s flight content and fulfillment services; Wenrix , the AI Infrastructure for profitable growth in air; and Flygresor.se , Sweden’s leading flight comparison site. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

Profile Summary:

The Fraud Prevention Investigations Team Leader’s main responsibility is to have close interaction with the members of the Fraud Prevention Investigations team in order to guide, motivate and inspire them to reach high performance and achieve department goals.

Responsibilities of the role include, but are not limited to, providing assistance and guidelines when such are required, sharing knowledge and educating team members on correct approach & routines. In parallel Team Leader - Fraud Prevention Investigations is responsible to monitor the volume of the daily inflow on team’s tasks and take appropriate actions to secure timely and accurate management via a data driven approach.

An important aspect of a team leader's role is to identify and report tendencies, recommend proposals & ideas related to areas of improvement, as well as share received feedback and team's ‘’pulse’’ to team managers.

Job Responsibilities:

• Coordinate daily operations of the Fraud Prevention Investigations Specialists

• Follow up on team members’ daily/monthly schedule (working hours, assigned tasks, etc) and ensure efficiency

• Manage team cohesion across time zones and hybrid work environments

• Conduct fraud investigations on transactions of high risk as per daily operational needs

• Lead, mentor, and motivate team members, keeping them focused and on track to achieve departmental goals and objectives

• Provide guidance and coaching to team members to enhance their skills in fraud detection techniques & investigation methods

• Provide trainings based on team members needs (newcomers, refresher courses) and make sure development plan is communicated accordingly

• Collect and transmit team members' feedback

• Monitor/Produce reports for team’s performance, as well as any other ad hoc need

• Communicate processes and instructions to team members

• Resolve and manage (or further escalate) issues which cannot be resolved by the team

• Detect and report timely irregularities & tendencies which may have an overall impact on the department’s operations

• Propose/Create & Update potential changes/improvements in current processes & tools

• Stay up to date with the latest online fraud trends, practices and tools

• Ensure confidentiality of all information collected

Job Requirement:

• Proven experience of at least 18 months in current role at ETG

• Proven experience of at least 1 year in fraud department or leadership role

• Studies in Statistics / Technology / Engineering / Mathematics will be considered a plus

• Fluency in English (verbal and written). Other languages will be considered an asset

• Data driven thinking along with strong critical, analytical and investigation skills

• Ability to act proactively, take initiatives and pay attention to detail

• Demonstrated leadership abilities, including team building, coaching, and performance management

• Team player with strong interpersonal and communication skills including the ability to interact with stakeholders

• Work independently, meet tight deadlines and navigate multiple systems and processes

• High level of responsibility & integrity

• Discretion in dealing with confidential information

• Computer literacy

Thorough On Boarding Process

We are building a stellar onboarding adventure just for you, spanning your first 120 days, including access to learning resources, Q&A sessions with our CEO and a buddy program.

Competitive Benefits

We pay fairly and align compensation with your role's impact on the company. Referral bonus, pension and insurances are also applicable, with some variations across our locations.

Wellbeing & Community

In order to be the best version of you every day, you need an environment that provides for your wellbeing. From breakfast & good coffee to start your day to healthcare, employee assistance plans and team bonding events we've got you covered!

Opportunities for Development

You will find extensive learning opportunities, team training and workshops connected to your role as well as guidance from renown leaders, all provided in a fast pace environment with flat hierarchies.

Hybrid Work

We want you to enjoy the best of all worlds and we know that doesn't always mean working at the office. We have a hybrid policy, including working from anywhere 2 weeks every year.

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.