Manager

Job Description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

We are seeking an experienced and analytically driven Fraud Strategy Analyst to strengthen our defenses against Account Takeover (ATO) and Device Fraud across products and channels.

Job Description :

In this role, you will design and implement strategies to accurately distinguish genuine customers from fraudsters impersonating them, leveraging data analytics, domain expertise, and innovative problem-solving.

Responsibilities

• Develop and enhance fraud strategies focused on account takeover and device-based risks, covering both financial transactions and non-monetary events using statistical & analytical techniques.

• Leverage strong understanding of banking products, customer journeys, and digital channels to identify fraud vulnerabilities.

• Perform deep-dive analysis of complex fraud and scam scenarios, generating actionable insights and scalable solutions.

• Lead investigations into high-value fraud incidents, reverse-engineering fraud patterns to identify root causes and develop preventive controls.

• Design and deploy data-driven strategies and rules to mitigate emerging fraud risks while optimizing customer experience.

• Collaborate closely with strategy peers in addition to technology, products, risk, and operations teams to implement & monitor fraud controls.

• Continuously track industry trends in fraud, cybersecurity, and digital identity to benchmark against leading practices.

• Drive innovation by developing creative, forward-looking fraud solutions, including first-in-industry capabilities where applicable.

• Development of both ad-hoc and more standardized reporting (MIS).

Requirements*

Education : Advanced degree, preferably in Statistics/Mathematics, Computer Sciences, Engineering from a premier institute

Certifications If Any : Technical certifications in SAS, SQL preferred.

Experience Range*

• 3–5 years in data analytics, fraud analytics, or risk strategy, preferably within BFSI.

Foundational Skills

• Strong expertise in SAS and SQL (intermediate to advanced level required).

• Experience with big data tools and environments such as Hive, Hue, or similar platforms.

• Working knowledge of Python, R is preferable.

• Exposure to device intelligence, digital fingerprinting, behavioral biometrics, or identity verification frameworks.

• Proven ability to build, test, and deploy analytical fraud strategies that deliver measurable financial impact.

• Solid experience in data mining, pattern recognition, and fraud detection methodologies.

• Strong analytical thinking with the ability to handle complex, ambiguous datasets and scenarios.

• Ability to learn in fast paced environment with limited support & self-starter approach.

Desired skills :

• Ability to work in a fast-paced, dynamic environment is critical.  Must have exceptional organizational, project management and communications skills.

Shift Timings: 12:30 PM to 9:30 PM

Job Location: Chennai/Mumbai/Gift City (Ahmedabad)/Hyderabad