Customer Support Specialist
Rs 4.15 lakh p.a.TP
Job Title: Customer Support Associate
Client: Premium Consumer Electronics & Technology Client
Location: Mohali
About the Role
Join Teleperformance, a global leader in customer experience management, and become part of a premium consumer electronics and technology brand. The role involves interacting with customers, resolving queries, providing product and service support, and delivering a world-class customer experience.
Key Responsibilities
Handle customer interactions through designated support channels.
Resolve customer concerns efficiently while maintaining service quality standards.
Deliver exceptional customer experience and represent the brand professionally.
Meet productivity, quality, and performance metrics.
Maintain accurate records of customer interactions.
Compensation & Rewards
Annual CTC: ₹4.15 LPA
Monthly CTC: ₹34,000
Approximate Monthly In-Hand Salary: ₹29,000
Performance Linked Incentive (PLI): ₹1,700 per month upon target achievement (eligible from the 3rd month).
Annual PLI: ₹20,000+ (Approx.)
Additional Incentives: As per company policy for exceptional performance.
Work Schedule
5 working days per week
9-hour rotational shifts (including a 1-hour break)
Effective working hours: 8 hours per day
Rotational weekly offs
Eligibility
Undergraduate and Graduate candidates can apply.
Freshers and experienced candidates are welcome.
Minimum age: 18 years.
Candidates pursuing regular/full-time courses are not eligible.
Interview Process
HR Round
Assessment
Final Round
Leave Policy - No planned leave is allowed during the first 3 months of employment.
Additional Benefits
Night shift cab facility for female employees (9:00 PM – 6:00 AM).
Apply - View email address on euspert.app || View phone number on euspert.app
Vacancy posted 22 days ago
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