CRM Operations Manager
Biorev Studios | 3D Rendering Studio
Operations Excellence Manager - Biorev Studios | In-office (Mohali Sector 67)
Location: Mohali Sector-67, India
Shift: 6:00pm - 3:30am IST
Working Days: Mon - Fri
We are looking for an entrepreneurial and execution-focused Business Operations Leader who can establish, build, and scale a high-performing operations function for our growing HVAC business.
The role requires someone capable of creating operational frameworks, implementing technology-driven solutions, building high-performing teams, and driving business growth through operational excellence.
This position is ideal for professionals who enjoy building businesses rather than simply managing day-to-day operations.
Key Responsibilities:
Business Operations Leadership
- Build and establish operational frameworks for a rapidly growing service business.
- Develop scalable operating models that support business growth.
- Define operational standards, governance mechanisms, and performance expectations.
- Drive operational efficiency while maintaining exceptional customer experience.
- Partner with leadership to translate strategic objectives into operational execution.
- Identify opportunities for growth, efficiency, and organizational improvement.
Process Design & Operational Excellence
- Design, document, and implement SOPs, workflows, and operational playbooks.
- Standardize business processes to improve consistency, quality, and scalability.
- Identify process gaps and implement practical, long-term solutions.
- Drive continuous improvement initiatives across multiple business functions.
- Build systems that improve productivity, accountability, and operational visibility.
- Ensure operational compliance with internal quality standards.
Business Transformation & Technology
- Lead operational transformation initiatives across the organization.
- Identify opportunities for automation and digital enablement.
- Work closely with CRM and technology teams to improve workflows and business systems.
- Champion technology adoption across operational teams.
- Leverage business intelligence and analytics to support decision-making.
- Promote innovation through process and system enhancements.
Team Leadership & Capability Building
- Build, mentor, and develop high-performing operational teams.
- Create a performance-driven and collaborative work environment.
- Conduct coaching, mentoring, and leadership development initiatives.
- Build leadership capabilities within the team through structured development plans.
- Recruit and onboard talent aligned with organizational values and business objectives.
- Foster a culture of ownership, accountability, transparency, and continuous learning.
Customer & Service Operations
- Ensure seamless delivery of customer operations across the business.
- Resolve complex customer and operational challenges effectively.
- Build customer-centric operational processes that enhance service quality.
- Collaborate with Sales, Dispatch, Customer Service, and Field Operations teams to ensure smooth execution.
- Drive improvements that enhance both customer satisfaction and operational efficiency.
Performance Management & Business Analytics
- Establish meaningful KPIs and operational performance metrics.
- Monitor business performance using dashboards and analytics.
- Present operational reviews and business insights to senior leadership.
- Use data to identify trends, risks, and opportunities for improvement.
- Ensure operational objectives align with organizational goals and growth plans.
Cross-Functional Leadership
- Work closely with Technology, HR, Finance, Sales, Marketing, Customer Success, and Field Operations teams.
- Lead strategic projects involving multiple business functions.
- Drive organizational alignment through effective communication and collaboration.
- Ensure operational readiness for new business initiatives and service offerings.
Required Skills & Competencies
- Strong business operations and operational leadership experience.
- Demonstrated ability to build and scale business functions.
- Excellent understanding of process design, process improvement, and operational excellence.
- Experience leading organizational change and business transformation initiatives.
- Strong business acumen with strategic thinking and execution capabilities.
- Excellent leadership, coaching, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Experience working with AI tools, CRM platforms, workflow automation, and business systems.
- High proficiency in Microsoft Excel, reporting tools, and business analytics.
- Ability to influence teams across multiple departments.
- High level of ownership, professionalism, and integrity.
If interested, please apply with your updated CV on View email address on euspert.app
Vacancy posted 6 days ago
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