Senior Product Associate - Digital Content and Shopping

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in the Digital Content and Shopping team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

 

 

Job responsibilities

• Create, structure, and publish user-friendly content across acquisition experiences to drive optimal customer engagement.
• Manage content workflows and calendar, ensuring timely publication and consistent messaging across channels.
• Collaborate with marketing and user experience design teams to build engaging, accessible content for digital acquisition channels.
• Support the integration of accessibility guidelines into content structures to accommodate a diverse user base.
• Partners with the Product Manager to identify new product opportunities that reflect the needs of our Business Banking customers looking to open a new account through user research and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience across both web and mobile.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
• Writes the requirements, epics, and user stories to support product development by working with Engineering, Design, Marketing, Analytics, & other stakeholders.
• Manage sprint backlog, trade-offs, Agile ceremonies & ensures n+2 sprint readiness. 
  
   

Required qualifications, capabilities, and skills

• 3+ years of experience with Adobe Experience Manager (AEM), including proficiency in JSON, HTML, and CSS.
• Demonstrated ability to contribute to content architecture modernization using knowledge of content platform systems.
• Exceptional written and verbal communication skills, including active listening and the ability to produce clear, concise documentation.
• Proficient knowledge of the product development life cycle all the way from ideation to release.
• Experience in product life cycle activities including discovery and requirements gathering.
• Developing knowledge of data analytics and data literacy. 
• Ability to translate business needs into epics, features, and user stories with clear acceptance criteria; maintain a transparent, prioritized backlog and delivery plan.
• Working knowledge of modern data platforms, UI catalog, AI tools and prototyping, and data quality tooling. 
• Strong stakeholder engagement and communication skills; ability to translate technical capabilities into clear business outcomes and articulate trade‑offs. 

• Skilled in Excel, PowerPoint, Visio, Tableau, Splunk, Confluence, Align, and Jira & Hands-on experience with agile product development/software delivery lifecycle practices.

   

 

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.