Team Leader - Front Office
Full-time
Hyatt Hyderabad Gachibowli
LEADING 5-STAR, PET-FRIENDLY HOTEL IN HYDERABAD FOR BUSINESS AND LEISURE TRAVEL Hyatt Hyderabad Gachibowli is a pet-friendly, 5-star hotel in Hyderabad, offering the most comfortable stay in the lap of nature. Do pack your walking shoes when planning a stay at this lush green property featuring a scenic walking track, fitness center & an outdoor pool. Shape up for a refreshing stay with your family & pets, experience delectable cuisines with a variety of dining options complemented by unparalleled service or revive & rejuvenate at The Spa. The property is located at the heart of Hi-tech city of Hyderabad, in close proximity to Amazon Development Sector, Waverock, Boulder Hill Golf Course, Major SEZ Parks, IKEA, and Indian School of Business.
We Hyatt Hyderabad Gachibowli is looking for passionate, energetic, talented and experienced candidate for the position of the Team Leader - Front Office.
Job Responsibilities of Team Leader - Front Office
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, security guards and call center agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met
Requirements and skills
- Minimum 2 years of work experience as a Team Leader - Front Office or Front Office Supervisor.
- Hands on experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- High School diploma; additional certification is a plus
Vacancy posted more than 2 months ago
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