Deal Support Specialist

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Discipline

Clients and Industries, Pursuits & Commercial Excellence

Role Type

Deal Support Specialist - Supervising Associate

The opportunity : EY Global Delivery Services (GDS) consists of various service delivery centers from which Client Service and Enablement Services teams operate to deliver strategic support to EY member firms. GDS spans all geographies, practices, services lines, sectors and competencies within EY to deliver integrated services that result in efficient and world-class solutions. The position in discussion is with the P&CE in EY GDS Clients and Industries Function. The GDS P&CE serves as an extension to the onshore Deals team who are involved in the direct Bid Management Processes. The P&CE supports the onshore teams on a number of opportunities, adding more value during the Deal process or the bid management cycle.

The Deal Support Specialist - Supervising Associate provides support in the different phases of the Deal process.  This role will support the Pursuit Strategist/Leader in all the stages of the Bid Management Process, involving in pre-RFP, RFP response and post-RFP phase. The range of activities include project management, research, review and analytical support for the onshore Deal team throughout the bid management cycle. This role will support in executing globally consistent strategy.

Your key responsibilities

Strategic Pursuit and Opportunity Management:

• Gather information through secondary research (both internal and external sources) and generate top-notch deliverables such as company profiles, competitor insights, trend analysis, and other valuable assets to support pre and proposal development phases.
• Prepare and drive project management plan throughout the deal cycle by acting as a point of contact in managing the end-to-end process including but not limited to organizing meetings, preparing meeting notes, finalizing timelines and accountabilities as per deadlines.
• Owns the preparation of kick-off documents, CV collation for team book, orals preparation and credentials pack. Support in the development of draft proposal sections based on deal requirement.
• Liaise with the broader team in development of client collaterals such as storyboards, placemats, proposals and internal presentations
• Establish and maintain clear and transparent communication and build strong stakeholders’ relationships by exhibiting professional etiquettes and adhering to agreed timelines and quality benchmarks
• Manage a repository of Regional, Market Segment or Service Line client-facing collateral as appropriate
• Exhibit innovative thinking and flexible approach while managing complex and out-of-scope requests
• Own and maintain repository of client presentations, RFQ responses, marketing collateral, etc.

Analytical/Decision Making Responsibilities:

• Critical thinking, organized, detail – oriented with strong analytical skills and the ability to meet tight deadlines
• Demonstrates excellent customer service skills including telephone, MS Teams and e-mail support

Supervision Responsibilities:

• This role will have supervisory responsibilities and direct reports
• Will be responsible for leading a region, stakeholder management and governance
• Act as a counselor for Pursuit Coordinators (Senior Associate and Associate Ranks)
• Quality review of deliverables

Skills and attributes for success

• Prior experience in Deals/pre-sales/bid management and project management
• Excellent communications skills (verbal, written and listening) 
• Good business acumen and understanding of business development, Deal/ project management and coordination skills
• Expert in computer skills like Microsoft suite and Internet-based research
• Experience with SharePoint is desirable
• Able to build collaborative relationships with a variety of stakeholders

To qualify for the role, you must have

Education:

• University/bachelor’s degree required
• Master’s in business administration

Experience:

• 6 Yrs to 11 Yrs
• Minimum 3 years’ experience working with large Global organization preferably in a professional services firm
• Proven ability to influence and build collaborative relationships with a wide range of stakeholders
• Excellent written and oral communication skills in English is essential as the role requires direct communication with international team members
• Well versed in using MS Office

Certification Requirements:

• Expected to remain current on EY training and curriculum (e.g. Account Management Framework (AMF), Badges, etc.)
• APMP and or PMP Certification would be added advantage

Ideally, you’ll also have

• As the job involves responding to clients' needs and varying time zones, long/flexible hours are regularly required
• Moderate travel – for attending leadership meetings/trainings

Technologies and Tools

• Excellent MS office skills, specifically PowerPoint are required

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

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