Customer Support Executive
Risebird
Customer Support Executive
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Experience
1 year(s)
1 year(s)
Apply By
Not Provided
Posted today
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About the job
Hi,
We have an urgent job opportunity for a Customer Support Executive - Voice Process position.
Job Title: Customer Support Executive - Voice Process
Location: Noida, Sector 62
Joining: Immediate Joiners Only
About Risebird
- Leading Interview as a service platform for experts who are exploring part-time, freelance and moonlighting interviewing opportunities.
- Platform for talented people to monetize their idle hours in interviewing
- Largest interviewers network- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews, customers fortune 500 companies, 25+ crores paid to part-time interviewers in last 5 years
- VC funded startup
- More details on
Key Responsibilities
- Handle inbound and outbound voice calls professionally.
- Address customer queries, concerns, and service requests effectively.
- Provide accurate information and resolve issues within defined TAT.
- Manage client escalation handling and ensure timely resolution.
- Perform client retention - related activities to improve customer satisfaction.
- Provide operational support to ensure smooth daily operations.
- Escalate complex issues to relevant internal teams.
- Adhere to company policies, quality sandards, and process guidelines.
- Collaborate with team members to achieve service-level targets.
Required Skills
- 1- 4 years of experience in Customer Support .
- Excellent spoken English communication skills.
- Strong customer-handling and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Basic computer skills and CRM knowledge.
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum 1 years of experience
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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Vacancy posted 16 hours ago
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