Product Owner — Communication Surveillance

Role Overview

We are seeking an experienced Product Owner with deep domain expertise in trade and communication surveillance to lead the product vision, backlog prioritisation, and delivery roadmap for. This role sits at the intersection of regulatory compliance, technology delivery, and business stakeholder management.

The Product Owner will own the product backlog across vendor platform implementation (NICE Actimize, Behavox), bespoke microservice development (case management workbench), and the ML/NLP detection model pipeline. You will translate regulatory obligations into actionable user stories, prioritise against risk-based outcomes, and ensure the delivered solution meets ASIC examination readiness standards.

Key Responsibilities

• Own and maintain the product backlog, translating ASIC INFO 283 requirements, EU MAR obligations, and FCA SM&CR mandates into prioritised user stories with clear acceptance criteria

• Define the product vision and roadmap across three workstreams: vendor platform configuration, bespoke case management build, and ML detection model pipeline

• Collaborate with compliance, legal, and front-office stakeholders to capture surveillance requirements across 6 jurisdictions (AU, EU, UK, SG, HK, NZ)

• Work with ML engineers to define detection model requirements, acceptable false positive/false negative thresholds, and model benchmarking criteria aligned with ASIC’s guidance on alert calibration

• Partner with the architecture team to validate that the eComms data pipeline meets data quality standards for downstream ML models

• Drive sprint planning, refinement, and review ceremonies; ensure delivery velocity aligns with regulatory milestones

• Define and track KPIs: alert precision, recall, false positive rates, mean review time, and model drift metrics

• Liaise with vendor account teams on product roadmap alignment, licensing, and feature requests

• Ensure 72-hour trade reconstruction capability is maintained and examination-ready at all times

• Present progress, risk assessments, and roadmap updates to senior compliance leadership and CIO office

Required Qualifications

1. 10+ years in financial services technology, with at least 4 years in trade surveillance, communication surveillance, or regulatory compliance technology

2. Demonstrated understanding of ASIC INFO 283, EU MAR/MiFID II, FCA SM&CR, and APAC regulatory frameworks

3. Hands-on experience with at least one major surveillance platform: NICE Actimize SURVEIL-X, Behavox, Shield FC, or NASDAQ SMARTS

4. Strong understanding of eComms detection models: market abuse, information barriers, conduct risk, off-channel evasion, and trade-comms correlation

5. Experience in Agile/SAFe delivery environments as a Product Owner or Business Analyst in regulated financial services

6. Ability to translate complex regulatory requirements into clear, testable user stories

7. Bachelor’s degree in Computer Science, Finance, Law, or related discipline

Preferred Qualifications

• Experience with Australian regulatory environment (ASIC, AUSTRAC, APRA) and Tier-1 Australian bank operations

• Familiarity with ML/NLP concepts in communication surveillance (transformer models, lexicon-based detection, false positive reduction)

• Certified SAFe Product Owner/Product Manager (POPM) or equivalent Agile certification

• Experience with multi-jurisdiction surveillance programs spanning APAC, EMEA, and Americas

Technical Skills & Tools

• Surveillance platforms: NICE Actimize SURVEIL-X, Behavox, Shield FC, Global Relay, Smarsh, Theta Lake

• Agile tooling: Jira, Confluence, Azure DevOps, Miro

• Data & analytics: SQL, Tableau/Power BI for MI dashboards and model effectiveness reporting

• Regulatory frameworks: ASIC INFO 283, RG 242, EU MAR, MiFID II, DORA, FCA SYSC 10A, SM&CR, MAS SFA

• Communication channels: Bloomberg IB/Vault, Refinitiv, Exchange/O365, Teams, Zoom, WhatsApp, WeChat, voice