Average salary: Rs439,582 /yearly
More statsSearch Results: 94 vacancies
Job Title: SPE/SME for webchat
Reporting to: Team Leader
Objectives
Email Management team is part of customer service function of Mortgage servicing.
Associates in this team, respond to customer inquiries ...
...materials, methodologies, and curriculum.
Establish and maintain user support channels, including helpdesk ticketing systems, live chat support, community forums, and knowledge bases, to provide timely assistance and resolution to user inquiries and issues.
Aggregate...
...equipment’s to keep track of each of their proper functioning and upkeep
# Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
#
#
~ Perform root cause analysis of the tickets...
...Productivity, Turnaround Time and Accuracy
• Adhere to the Non Negotiable Tasks (NNTs)
• Manage regular conversations through emails & online chats with onshore & offshore teams
• Provide resolution to the status requests and queries from internal customers
Requirements*...
...programming background on any coding language (preferably .Net), with minimum of 2 years’ experience with NODE JS.
· Minimum 1 year experience CHAT BOT/ Conversational Gateway implementations
· Should have hands on experience in developing the API’s using Node JS.
interested...
...containerization, deployment, mobile app roll out and security.
~ Proficiency with RESTful API usage, Integration patterns with OATH, Chat, Streaming, Payments and CMS.
~ Experience with Grafana for logging & monitoring.
~ Hands-on experience with software development...
...process to release a functional, performant and secure application on a regular basis.
Experience in the healthcare industry and/or chat applications is preferred.
Agility and ability to adapt quickly to changing requirements and scope and priorities.
Education...
...agreements for phone and email cases.
Work from Home- work-arrangement
Key job responsibilities
* Respond to Seller Queries via Phone, Chat and Email
* Handle queries from sellers across the world in their time zone
* Follow available guidelines while handling contacts...
...to create consumer-facing Chatbots with personality, character and human user interactions.
Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
Creative thinking of user’s conversational journey with a...
Rs 25000 - Rs 30000 per month
...Excellent customer service abilities
Roles and Responsibilities
Provide technical support to customers via phone, email, or chat
Assist customers in troubleshooting technical issues
Collaborate with the technical team to resolve complex problems
Ensure customer...
Rs 2.5 - 3 lakhs p.a.
...Hyderabad
Training Duration: 2-3Week
Key Responsibilities:
Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
Maintain response and resolution speed as defined by SLOs.
Keep high customer...
...showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will...
...stack, microservices and client/server-side APIs, RESTful APIs.
~ Proficiency with RESTful API usage, Integration patterns with OATH, Chat, Streaming, Payments, and CMS.
~ Experience in developing POC's & choosing 3rd party software products, technology frameworks and...
...Operations Manager has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
Demonstrable troubleshooting skills with the help of engineers
Cross-team collaboration...
...with relevant teams as required
Troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels
Liaise with external/internal customers, suppliers and manufacturing vendors according to SLAs and other...
...1.Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
2.Support end-user devices/peripherals...
Rs 6 lakh p.a.
...place to ensure your time will come for opportunities in a potential leadership role. Ok, seriously you sound like my ideal match, can we chat?
This is a temporary position to start, based on performance & fit with position the potential to become regular status with benefits...
...Management and automating business processes.
Supporting and maintaining ServiceNow modules for Incidents, Changes, Problems and Agent chat across the organization.
Designing and development of Integration with internal and external systems using Out of the box and custom...
...Responsibilities
The Product Support Representative responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility...
...large datasets.
3. Collaborate with cross-functional teams to define data requirements and develop data-driven solutions.
4. Utilize Chat GPT, Bing Web Search APIs, and Context Reranker to gather and process information for data analysis and model training.
5. Implement...
