Senior Manager - Program Management

Amazon's Retail Business Services (RBS) team is looking for a Senior Program Manager to own taxonomy management across Amazon Stores for its Door Desk award winning Customer Anecdote Miner (CAM) platform. CAM is a GenAI powered platform, that ingests customer signals (such as customer reviews, customer returns, and customer questions) and generates actionable insights, including topics, recommendations and impact for ASINs WW. As the Senior Program Manager for Taxonomy, you work on a cross-functional team that enables Amazon teams to drive Customer Experience (CX) and Selling Partner Experience (SPX) by generating actionable insights from customer signals. You will also build the Taxonomy Management Engine to drive hands-off-the-wheel taxonomy management. You will write specifications, work with solution architects and scientists, and drive project schedules from design to release. You will be expected to balance between keeping the taxonomy flexible enough to enable CAM adoption across Amazon teams, while driving a standardized SPX. Key skills for the role include an in-depth understanding of ontology, an extraordinary ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the tech product.

Build deep knowledge of the Customer Anecdote Miner (CAM) platform, understand its roadmap and the back-end tech and science powering it.

Develop logical, semantically rich, and extensible data models for Amazon's extensive product catalog

Ensure our ontologies provide comprehensive domain coverage that are available for both human and machine ingestion and inference

Build a technology powered product, Taxonomy Management Engine, to drive hands-off-the-wheel handling of taxonomy, and drive the adoption of CAM's taxonomy across Amazon to deliver a unified SPX

Manage timely and successful delivery of taxonomies, working with product owners and cross-functional teams to manage risks, and measure and report on progress.

Provide ad-hoc support and analysis to senior leaders on strategy documents and research requests.

5+ years of working cross functionally with tech and non-tech teams experience

5+ years of program or project management experience

5+ years of delivering cross functional projects experience

Experience defining program requirements and using data and metrics to determine improvements

3+ years of experience in creating, owning and handling taxonomies for signals from customers or sellers

2+ years of leading large complex programs experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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