Customer Service Manager / Customer Experience
Roles & Responsibilities
Handle customer queries through voice or non-voice (chat/email) channels for international processes.
Provide accurate information, troubleshoot issues, and ensure excellent customer experience.
Follow communication guidelines, process workflows, and quality standards.
Maintain documentation of customer interactions and ensure timely resolution of cases.
Work effectively in rotational shifts while meeting performance metrics (quality, productivity, attendance).
Collaborate with internal teams for escalations or process improvements when required.
Vacancy posted 25 days ago
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