Business Analyst (Salesforce CRM)

Role Overview
You will act as the primary interface between business stakeholders and the engineering
team. Your responsibility is to translate evolving business needs into clear, technically
grounded requirements, while protecting system integrity, engineering focus, and delivery
Velocity.
You will work day-to-day with engineers and closely with leadership in the US.

Key Responsibilities

Business to Technology translation

• Work with business stakeholders to understand goals, constraints, and priorities
• Challenge vague or rapidly changing requirements to uncover the real problem
• Convert business needs into structured, technically aware requirements

• Map end-to-end workflows across CRM, middleware, and web applications
• Identify downstream impacts of proposed changes (data, integrations, users)
• Highlight technical trade-offs, risks, and sequencing implications

• Break down work into clear, actionable requirements for engineers
• Define scope boundaries and prevent uncontrolled scope creep
• Support engineers with clarifications, acceptance criteria, and context

• Help leadership understand the technical cost and complexity of changes
• Assist in prioritisation decisions based on effort vs impact
• Maintain alignment between fast-moving business needs and system stability

• Experience working closely with engineering teams on software products
• Strong understanding of APIs, integrations, data models, and system workflows

• Ability to reason about technical impact without being a developer
• Excellent written and verbal communication skills
• Comfortable working in ambiguous, fast-changing environments

• Experience working with CRM + ERP platforms (Salesforce, HubSpot, SAP etc.)
• Exposure to cloud-based (or serverless) systems
• Experience in operations-heavy domains (field services, logistics, fintech, solar, etc.)
• Experience working with international stakeholders