Technology Support Engineer
Zinier
Zinier is a global company headquartered in San Mateo California with offices in Latin America Singapore Bengaluru Australia and Portugal and backed by leading investors including Accel Partners and Founders Fund.
These are the people who keep our lights on and gas flowing build roads and bridges run our manufacturing factories ensure that we get healthcare service and provide us reliable phone and internet connectivity. If you are still reading and connect compassionately about this underserved segment come and join us to drive Technology Equity in the global workforce.
Guided by a deep understanding of their needs we design software experiences that enable every Deskless Worker to excel in the field.
Cellular phones keep us connected no matter where we are. For organizations that provide these services some of the most important work happens in the field in neighborhoods across open spaces and along millions of last miles that criss-cross the country. Zinier empowers organizations to work smarter from the main office to the field to solve problems quickly fix things before they break and keep people in the rhythm of their days.
To do this Zinier has created a scalable platform powered by AI-driven insights and intelligent automation that helps field service teams work smarter better faster and more efficiently. We help organizations automate routine tasks so the people in the field can focus on putting their expertise to work. We sweat the details and get scrappy to delight our customers with experiences they love. The Customer Support engineer will be the front-line custodian of this principle. S/he will provide technical support and assistance to customers both internal and external. S/he will work closely with internal teams as well as with customers to help investigate and resolve their issues. Responsible for overall customer experience related to support organization. Provide advanced technical support to resolve complex and critical issues.
Lead investigations into recurring problems identify trends and implement long-term solutions.
Participate in on-call rotations for critical issue resolution outside regular business hours.
Participate in the development and improvement of support processes and workflows.
Bachelors degree in a related field and 2 years of experience in support or a relevant role.
Knowledge of operating systems cloud services and server administration.
Experience with ticketing systems and remote support tools.
Willingness to work on a 24/7 on-call rotation
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