Guest Service Supervisor - Housekeeping

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We are seeking a highly skilled and experienced Rooms Division Manager to join our luxury hotel in the beautiful city of Udaipur, India. As a key member of our leadership team, you will be responsible for overseeing all aspects of the rooms division, including front office, housekeeping, and guest services.

Manage and optimize the daily operations of the front office, housekeeping, and guest services departments

Develop and implement strategies to enhance guest satisfaction and maintain high service standards

Monitor and analyze key performance indicators to maximize revenue and profitability

Lead, train, and motivate a diverse team of staff to ensure exceptional service delivery

Collaborate with other department heads to ensure seamless guest experiences

Handle guest complaints and resolve issues promptly and professionally

Oversee room inventory management and pricing strategies

Ensure compliance with hotel policies, safety regulations, and industry standards

Implement and maintain quality control measures across all areas of responsibility

Stay updated on industry trends and implement innovative practices to improve operations

Bachelor's degree in Hospitality Management or related field

Minimum of 5 years of experience in hotel management, with a focus on rooms division operations

Proven track record in front office and housekeeping management

Strong knowledge of hotel management software and revenue management techniques

Excellent leadership and team management skills

Outstanding customer service orientation with a focus on luxury hospitality

Proficiency in budgeting and financial management

Experience in a luxury hotel setting is highly preferred

Knowledge of the local hospitality market in Udaipur is a plus

Hotel management certifications are desirable

Fluency in English; knowledge of Hindi and other local languages is advantageous

An opportunity to be with world's preferred hospitality company

Captivating and rewarding experience working alongside passionate professionals

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