Technical Support Analyst (Remote)
Cint
The Opportunity
Cint is a fast growing company seeking candidates to expand our technology-focused market research business. Cints SaaS business Cint Marketplace is looking for a Technical Analyst to join our Platform Operations (PlatformOps) team. The PlatformOps team provides software support for our buyers and suppliers in addition to coordinating on product development and implementation.
Responsibilities
Provide top-notch customer support for Cint platform users.
Investigate and resolve customer issues in a professional and timely fashion.
Create and review technical documentation.
Understand client requirements and translate those needs into actionable tickets.
Classify submitted bugs and issues by the severity of their impact.
Debug API integrations.
Coach clients on adopting key features to help them meet their goals.
Qualifications :
- Bachelors degree (Information Technology Computer Science or related discipline preferred)
- 2 Years of technical support experience (SaaS support experience a plus)
- 1 years of experience in API debugging and troubleshooting.
- Proficiency with Microsoft Excel sheets/Google sheets
- Strong problem-solving abilities to diagnose and resolve complex issues.
- Excellent communication skills both written and verbal to explain technical concepts to non-technical users.
- Customer-oriented mindset as the role involves direct interaction with users or clients.
- Easily able to grasp and retain new knowledge
- Leadership and mentoring skills to train team members and assist in team growth.
- Time management skills to manage multiple support cases simultaneously.
Additional Information :
#LI-PU1
#LI-Remote
Our Values
Collaboration is our superpower
We uncover rich perspectives across the world
Success happens together
We deliver across borders.
Innovation is in our blood
Were pioneers in our industry
Our curiosity is insatiable
We bring the best ideas to life.
We do what we say
Were accountable for our work and actions
Excellence comes as standard
Were open honest and kind always.
We are caring
We learn from each others experiences
Stop and listen; every opinion matters
We embrace diversity equity and inclusion.
More About Cint
Were proud to be recognised in Newsweeks 2025 Global Top 100 Most Loved Workplaces reflecting our commitment to a culture of trust respect and employee growth.
In June 2021 Cint acquired Berlin-based GapFish the worlds largest ISO certified online panel community in the DACH region and in January 2022 completed the acquisition of US-based Lucid a programmatic research technology platform that provides access to first-party survey data in over 110 countries.
Cint Group AB (publ) listed on Nasdaq Stockholm this growth has made Cint a strong global platform with teams across its many global offices including Stockholm London New York New Orleans Singapore Tokyo and Sydney. ()
Additionally in a world of AI we want our candidates to understand our approach to the use of AI during the interview and hiring process so wed appreciate you reading our AI usage guide.
Remote Work :
Yes
Employment Type :
Full-time
Vacancy posted 26 days ago
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