Customer Support / Success Manager
Infrrd
Infrrd is a leading AI-powered Intelligent Document Processing (IDP) company that helps enterprises automate complex document-centric processes using proprietary machine learning and computer vision models. Our platform enables global enterprises to unlock valuable insights from unstructured data at scale, driving efficiency, compliance, and better decision-making.
And now, we are on the lookout for a Customer Success Manager.
As a Customer Success Manager (CSM) at Infrrd, you will be the primary point of contact for our customers, ensuring they realize the full value of our IDP platform. You'll work closely with customers throughout their lifecycle—from onboarding to expansion—helping them achieve their automation goals, driving adoption, and identifying growth opportunities.
This role blends strategic thinking, solutioning, relationship management, and data-driven decision-making to deliver an exceptional customer experience.
Serve as the customer advocate internally, collaborating with product, engineering, and delivery teams to influence roadmap and resolve issues.
Proactively monitor customer health scores and engagement metrics to mitigate risks and identify upsell or cross-sell opportunities.
Partner with Sales to drive renewals and expansion within accounts.
Champion feedback loops by capturing product feedback and prioritizing enhancements that improve customer experience.
9-10 years of experience in customer success, account management, or consulting—preferably in B2B SaaS, enterprise tech, or automation/IDP space.
- mortgage, insurance, logistics, finance).
- Data-driven mindset with the ability to interpret usage data and build compelling business cases.
- Strong project management and organizational skills.
- Familiarity with tools like Salesforce, HubSpot, Gainsight, Jira, and business intelligence platforms is a plus.
- Bachelor's degree in business, computer science, engineering, or a related field; MBA is a plus.
Competitive compensation, flexible work options, and opportunities for career growth.
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Customer Support / Success Manager in Bangalore vacancy
- ...Location: Bengaluru JobType: full-time We are seeking a Customer Success Executive to oversee customer relationships within the US... ...WizCommerce solutions. Requirements Responsibilities: Manage and maintain customer relationships post-implementation for designated...SuggestedFull timeShift workWeekday work
Rs 3 - 12 lakhs p.a.
...We are looking for a Customer Success Executive to serve as the primary point of contact for customers after their booking. You will play a crucial role in managing customer relationships, ensuring their satisfaction, and encouraging repeat business. Your responsibilities...SuggestedAdissia Developers
Bangalorea month ago- ...how wholesale actually runs. Today, we serve 150+ customers across North America and are a 100+ person team... ...founder, CCO) Role: We are looking for a Customer Success Executive who will be responsible for managing customer relationships across the US market and driving...SuggestedFull timeUS shiftDay shift
WizCommerce
Bangalore13 days ago - ...Job Title: Customer Success Executive Location: Bangalore Office – Terratern Pvt Ltd Employment Type: Full Time [WFO] About Terratern... ...-plays for at-risk clients to reduce churn. Escalation Management: Acknowledge escalations within 2 hours, triage severity,...SuggestedFull timeHybrid workVisa sponsorshipWork at officeRelocationOverseas
terratern
Bangalore5 days ago - ...-art technology, expert insights, and a secure environment to manage their crypto investments. Our mission is to simplify the process... ...Role Description: This is a full-time on-site role for a Customer Success Executive, located in Bengaluru. The Customer Success Executive...SuggestedFull timeShift work
Mudrex
Bangalore7 days ago - ...typical working hours are from 10am to 6 pm, since many of our customers are based in the US, there may be occasions when you must do on... ...switch gears multiple times throughout the day Exemplary in time-management and client-management skills Passionate about technology and...Night shift
Nunify
Bangalore12 days ago - ...Job Summary: The Customer Success Executive is responsible for building and maintaining strong relationships with customers to ensure their... ...field. Proven experience in customer success, account management, or related roles. Excellent communication and interpersonal...Work at officeWorking Monday to Friday
Learnyst
Bangalore7 days ago - As an AM - Customer Success, you will play a fundamental role in achieving Treebo's ambitious customer acquisition and revenue growth objectives... ...'s Share of wallet with customers. Responsibilities Manage Treebo's key corporate accounts. Develop relationships with...
Treebo Hotels
Bangalore15 days ago - ...capabilities in others. About The Role As a member of the Customer Success team, you will act as a champion for Kong customers. You will... ...by Sales or Renewal teams for technical input Effectively manage the tracking and resolution of customer escalations on behalf...
Kong Inc.
Bangalore5 days ago - ...Bangalore-based company that provides cloud-hosted workflow management solutions designed specifically for enterprises that generate... ...Overview We are seeking an experienced and strategic Senior Customer Success Manager to drive excellence in customer relationships,...
Voiro
Bangalore10 days ago - ...teams of any size to deliver world-class customer experiences faster, easier, and more efficiently... ...and Katalon usage data into actionable success plans and business outcomes Develop... ...opportunities and partner with Account Managers to drive growth Proactively manage adoption...Full timeHybrid workFlexible hours
Katalon
Bangalore7 days ago - ...business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience... ...customer experience together. Job Description Senior Customer Success Manager - India Build something new with a world-class team. At...Worldwide
Genesys
Bangalore2 days ago - ...Senior Customer Success Manager Function : Customer Success Job Location : Whitefield, Bangalore Reporting to : Lead - Customer Success Shift timings: : (1 PM - 10 PM IST) About Us: Zluri is a next-gen Identity Governance and Administration (IGA) platform...Shift work
Zluri
Bangalore5 days ago - ...Job Title: Senior Customer Success Manager Location: Remote Timings: 8:00 PM To 4:00 AM IST (Night Shift) Job Description Are you passionate about delivering excellent value to your customers Do you enjoy helping customers achieve their goals Then come join our mission...Full timeLocal areaRemote jobNight shift
milestone inc
Bangalore5 days ago - ...Job Title: Senior Customer Success Manager About Locus Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel logistics, trusted by enterprises such as Unilever, Nestle, and Siam Makro....
Locus
Bangalore1 day ago - Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences... ...worldwide. Job Description The Senior Customer Success Manager – Service owns the strategic technical relationship...Local areaImmediate startWorldwide
Sprinklr
Bangalore1 day ago - ..., and global brands trust Easyship as their gateway to the world. To learn more about us click here. Job Title : Senior Customer Success Manager Location : Bangalore, India Time Zone: APAC (8 AM to 5PM) Reports to : Customer Success Lead About Easyship:...Long term contract
- ...We are looking for an experienced Senior Customer Success to lead our customer success team and ensure our clients achieve maximum value... ...will have a strong understanding of customer lifecycle management, technical expertise, leadership skills, and the ability to build...Remote jobFlexible hours
Vizmo
Bangalore11 days ago - ...ZeroFox seeks a Customer Success Manager (CSM) focused on supporting our OEM and Managed Security Service Provider (MSSP) customer base. This role is responsible for driving long-term success, adoption, and retention of strategic partners who embed, resell, or operationalize...Long term contractFull time
- ...-star reviews to get a sense of what our customers say about us here - (we openly brag about... ...for life . To do that, customer success is probably going to be our most important... ...get maximum value from BiteSpeed. ~ Managing cross-sells for new products and renewals...Odd jobNight shift
BiteSpeed
Bangalore2 days ago - ...Bengaluru. We have closed our first seed round at $2.6M with Tiger Global, TQ and Better. And we're just getting started! As a Customer Success Manager, you'll drive strategic growth and strengthen executive-level relationships by managing and maximizing key client accounts...Long term contractContract work
Shopflo
Bangalore7 days ago - ...Company Behind the Products Every business talks about 'better customer conversations.' SaaS Labs builds products that actually make... ..., and other forward-looking features. Senior Customer Success Management is a role that is defined in various ways in the industry, but...
SaaS Labs
Bangalore6 days ago - ...Enterprise Customer Success Manager - India - efgh Join our AI platform as an Enterprise Customer Success Manager focused on our high-value Indian customer portfolio. You'll be responsible for managing $1.5M+ in ARR while driving expansion, retention, and customer advocacy...Local area
Plotline
Bangalore7 days ago Rs 2 - 4.5 lakhs p.a.
...a leadership role involving building and managing a team of key account managers. You will... ...s SaaS product and offerings, understand customer use cases and drive customer engagement.... ...Key Responsibilities Oversee Customer Success functions including customer onboarding,...Amazon Development Centre (India) Private Limited
Bangalore26 days ago- ...About Us Exotel is a customer conversation platform that believes in the power of exceptional... ...the role This position entails managing customers post-sales through launch and... ...Technical Account Management or Customer Success/ Consulting experience will help....
Exotel
Bangalore3 days ago - ...Location: Bengaluru Timings: EST 5:30 pm to 2:30 am IST Job Summary The Customer Success Manager (CSM) is the primary strategic partner responsible for guiding Rubrik’s customers through the entire post-sale journey, ensuring maximum value realization, deep product...Long term contract
Rubrik
Bangalore1 day ago - ...Job Description Summary We are looking for a motivated and customer-focused individual to join our Customer Engagement Team as a Customer Success Manager (CSM). The CSM will be the primary point of contact for assigned accounts, building, and maintaining strong relationships...Permanent employmentContract workRelocation package
ge vernova
Bangalore1 day ago Rs 5 - 10 lakhs p.a.
...Key Deliverables: # Drive post-sales success and adoption of EcoStruxure IT software solutions for VIP enterprise customers across India. # Conduct regular strategic engagements... ...expectations, ensuring proactive success management and gap resolution. # Manage customer...Schneider Electric
Bangalore8 days ago- ...Customer Success Manager (US Shift) Location: Domlur, Bengaluru (Onsite) Shift Timings: 7:00 PM – 4:00 AM IST (US Shift) Experience: 1–2 Years Working Days: 5 Days a Week About the Role We are looking for a proactive and customer-focused Customer Success...Long term contractUS shiftShift work
graphy inc.
Bangalore2 days ago - ...Role : Customer Success Manager Location : Bengaluru/Hybrid US Timings: 2 PM - 12 AM About us Lucidity is a company that provides an automated NoOps disk auto-scaler for cloud storage across AWS, Azure, and GCP. It addresses over-provisioned block storage by dynamically...Contract workHybrid workWork from home
Lucidity
Bangalore4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support / Success Manager. Be the first to apply!
