Claims Performance Analyst

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.
Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.
ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts.

Maritime Claims and Performance Analyst at ZeroNorth
As Maritime claims and performance Analyst in the Professional Services Team, you will contribute to delivering world-class technical expertise as an individual contributor to Vessel Performance projects and tasks.
Investigate, analyze, and manage claims related to time charter party disputes, including issues around vessel speed, fuel consumption, and overall performance.
Review ships' performance against charter party terms and commercial benchmarks, identifying discrepancies or underperformance to support claims analysis.
Liaise with internal teams (product, commercial, legal) and external stakeholders (clients, shipowners, and charterers) to manage claims and provide accurate, data-driven performance reports.
Prepare detailed documentation and evidence to support claim negotiations and dispute resolution, working closely with legal and technical teams.
Deliver voyage-based and periodic performance analysis to support both commercial decision-making and claims resolution.
Maintain an organized system for tracking end-of-voyage reports and other performance data, ensuring timely action and follow-up.
Ensure proper management and maintenance of claims-related databases and customer report requests, tracking all actions to completion.
We imagine you to be someone with relevant experience in handling claims related to time charter parties and vessel performance. You should have studied Marine subjects, such as Marine Engineering or Deck Officer, as these are crucial for understanding the technical and legal aspects of charter party claims. Alternatively, you could be someone who has worked closely in a team that handles charter party underperformance claims for merchant vessels.
Most probably, you have been involved in the analysis of vessel performance, particularly in the context of claims related to speed, fuel consumption, and commercial benchmarks. You have in-depth knowledge of report creation and data analysis, and you’re comfortable supporting customers and internal teams on matters related to charter party performance and claims resolution.
We expect you to be tech-savvy and familiar with BI tools, MS Office, and Google Suite, enabling you to efficiently track claims, create reports, and manage databases as part of your day-to-day tasks.
At ZeroNorth, we value our employees and offer a comprehensive benefits package, which includes:

• Medical insurance comprehensive health coverage for you and your family to ensure well-being and peace of mind.
• Meal benefit enjoy daily meal allowances.
• Additional benefits (apart from salary) - Five days of working, Paid leave, Gratuity benefit, Health check up, Marriage allowance, Maternity benefit, Professional development opportunities.

At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.
Our culture thrives on growth, inclusion, and collaboration.