Support Services Co-ordinator (Permanent)

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Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

The Assistant Manager Premier Services (PSM) role is a pivotal position within the International Wealth and Premier Banking (IWPB) branch network. IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India its full scale of global capabilities. The business is poised for growth and is currently adding 20 more branches in phases to its existing fleet of 26 branches. This role is customer-facing, primarily servicing walk-in customers and managing their requirements to ensure satisfaction. The Premier proposition is a strategic priority for HSBC, and this role supports the Premier Relationship Managers (PRMs) in achieving their objectives by enhancing client-facing time and providing outstanding customer experiences.
Provide high-quality support to a team of Premier Relationship Managers (PRMs) to achieve income plans through acquisition, cross-sales, retention, and growth.
Act as the first point of contact for clients in the absence of PRMs, ensuring seamless service and relationship management.
Proactively identify opportunities to enhance customer service and process efficiencies.
Ensure clients consistently receive professional, premium service that exceeds expectations.
Attain key performance indicators (KPIs) by acquiring new customers and promoting credit card and general insurance products.
Minimum of two to five years of experience in a customer service or banking environment.
Holistic understanding of branch operations and processes.
Sound understanding of the company’s customer service requirements.
Other Requirements (Knowledge and Experience)
Strong customer orientation and ability to provide exemplary service.
Ability to build close relationships with team members and skillful association with support group colleagues.
Strong Interpersonal Skills: Capable of building and maintaining positive relationships with colleagues and clients.
Demonstrates meticulous attention to detail and efficient task management.
Regulatory Certifications:
FEDAI, NISM (Demat), and IRDA certifications are preferred or should be obtained / transferred to HSBC mapping within 3 to 6 months of onboarding

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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