Product Support Engineers
Vision Beyond
Description:- Setup processes and documentation for the different workflows - Provide feedback from customers and users to the core engineering team. - Improve the performance of the applications- Troubleshoot and fix production issues in a structured manner in a well-defined SLA.- Independently analyze production data to diagnose and analyze discrepancies in systems. Work towards the recovery and optimizations. - Proactively automate manual tasks through scripting. - Develop and own monitoring solutions for production and non-production applications and systems. Specially Database and Servers. - Take care of the roster for the team.- Good debugging skills and exposure to MySQL. - Good hold in object-oriented programming concepts - Programming experience in any language ( Java will be a plus). - Working knowledge of microservice architecture is a plus - Automation scripting. Python, Perl. - Proven success in a fast-paced production environment.- Ability to collaborate with cross-functional teams. - Prior experience in e-commerce or web services domain will be a plus. (ref:hirist.tech)
Vacancy posted 12 days ago
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